Karim Sobhy Mohamed
Senior Supervisor
6 October,Giza
Summary
Experienced Advertising Account Manager collaborating with diverse businesses to enhance key performance indicators and drive revenue growth through tailored advertising strategies. Skilled at negotiating win-win deals, leading teams with confidence, and devising strategic plans that adapt to changing market conditions. Proven track record of delivering impactful campaigns that exceed client expectations and achieve measurable results.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Partner Account Manager (Senior supervisor)
Telecom Egypt
04.2022 - Current
- Follow-up of the WE Sales Department and the implementation of the sales strategy by the senior management in order to achieve a balance between agents and the profitability of the company in the market.
- Managing 70 branches nationwide across Egypt.
- Monitoring Sales & achievements per each product.
- Profitability & marginality per branches of partner.
- Allocating stocks for products to meet market needs.
- Solving issues and concerns from stakeholders.
Field Operation (supervisor)
Telecom Egypt
03.2019 - 01.2022
- Monitoring how each individual sales representative is doing.
- Reporting directly and on a regular basis to Senior Sales Managers.
- Giving feedback to sales representatives.
- Monitoring what competitors are doing.
- Providing regular feedback to the sales team in trade reports.
- Planning and organizing the day to day activities for the sales team.
- Identifying and qualifying sales opportunities.
- Providing sales training and on-going mentoring to staff.
- Detecting look & feel issues.
Team Leader, Sales Operations
Te data Call center
03.2016 - 01.2019
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
Customer Representative
Sales Call Center
04.2015 - 02.2016
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
Education
Bachelor of Computer science - CS Department
October University
Giza 6 October Orman School
Experimental Language School
Leadership Development Program -
Telecom Egypt Training Institute
Cairo07.2023
Skills
Issue resolution
Sales force training
Active listening
Client meetings
Strategies and goals
Supporting international sales team
Data analytics
Sales solutions
Event planning
Sales forecasting
Team leadership
Excellent negotiating tactics
Graduation Project
Using Data analytics to support in decision making process by using Power BI tool.
Certification
Business development management
Timeline
6 Critical practice for leading a team
05-2023
Speed of trust
03-2023
Leadership development program
11-2022
Partner Account Manager (Senior supervisor)
Telecom Egypt
04.2022 - Current
Business development management
02-2021
Field Operation (supervisor)
Telecom Egypt
03.2019 - 01.2022
Team Leader, Sales Operations
Te data Call center
03.2016 - 01.2019
Customer Representative
Sales Call Center
04.2015 - 02.2016
Orman School
Experimental Language School
Bachelor of Computer science - CS Department
October University
Leadership Development Program -
Telecom Egypt Training Institute