Karim Tarek

• Led enterprise presales engagements (> $100K ARR), driving solution-driven discovery, win rates, and revenue growth (+25%)

• Delivered complex product demos and technical presentations, translating business needs into clear enterprise solution value

• Led discovery workshops, RFPs, and PoCs to define requirements and design scalable, validated solutions

• Designed and supported integrated solutions across PLM, ERP, and enterprise systems using API-driven automation

• Acted as a trusted advisor to C-level and global stakeholders, supporting adoption and long-term customer value across 180+ accounts

• Collaborate with global stakeholders to enhance product offerings.

• Drove upsell and cross-sell opportunities using data insights and usage analysis, contributing to +15% revenue growth

• Managed product lifecycle, ensuring customer needs were met.
• Led cross-functional teams to align product vision with market trends.
• Increased customer retention by about 20% through data-driven feedback analysis and implementing targeted strategies to address pain points.
• Developed and implemented a structured escalation process, reducing resolution time by 25% and improving customer support efficiency.
• Increased customer satisfaction rates, reaching more than 95%, by optimizing support workflows and introducing proactive engagement strategies.
• Established internal processes and best practices to enhance collaboration between product, sales, and customer success teams.

• Managed a portfolio of over 50 global accounts, ensuring each client received personalized service and support tailored to their unique needs.
• Developed product improvements based on market needs.
• Supported customers, sales, and marketing teams in refining product messaging.
• Ensured high customer satisfaction through effective problem resolution and establishing multiple channeling.