Karim Zenhom Mahmoud Ahmed
Cairo
Summary
Proven Telecommunications Sales Specialist from Oscar Pharma, adept in customer relations and expert problem-solving, significantly enhanced customer satisfaction and team productivity. Leveraged advanced communication and analytical thinking to meet client needs and improve service quality. Excelled in quality assurance and training, embodying a results-driven approach with a focus on strategic improvements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telecommunications Sales Specialist
Oscar Pharma
08.2020 - 06.2023
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Education
Bachelor Of Business - Accounting And Business Management
University of Cairo
Giza, Egypt06.2023
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Quality Assessment
- Analytical Thinking
- Audit reporting
Accomplishments
Advanced English reading, writing, and listening certification
Certification
Successfully completed English grammar course
Languages
English
Advanced (C1)
Timeline
Telecommunications Sales Specialist
Oscar Pharma
08.2020 - 06.2023
Bachelor Of Business - Accounting And Business Management
University of Cairo
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