Kariman Diaa
E-commerce Specialist
Alexandria
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
E-Commerce Specialist
Nile Projects And Trading Co - Fashion Retail Department
Alexandria
10.2022 - Current
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through email, chat or telephone interactions.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Kept accurate records/reports of customer's requests and complaints.
- Handled processing orders and liaising with the warehouse.
- Created Shipments AWB through Woo-commerce and shipping company's website.
- Tracked shipments to ensure on time delivery.
- Downloaded products pictures and description.
- Added products to website via CRM.
- Utilized "Easy Work tool" to verify availability of the items within warehouse.
Administration assistant
Gems Academy Alexandria, International School
Alexandria
10.2019 - 10.2022
- Parental and staff communication and liaison.
- Participates in school and community events.
- Quality improvement plan for school.
- Provides leadership for Head of Department in her absence.
- Creating classroom, events and activity schedules.
- Arranging class coverage for absent staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responsible for formatting and sending termly reports to parents.
- Booking and managing Head of Department daily tasks, meetings and schedules.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Executed record filing system to improve document organization and management.
Teacher Assistant (classroom & Cover)
Gems Academy Alexandria, International School
Alexandria
10.2017 - 10.2019
- Principles and practices of inclusive education and implications of these for setting out learning environments.
- Participate in organization and maintenance of classroom environment.
- Decorate bulletin boards, as appropriate for time of year, lesson content, etc.
- Supporting children with particular needs, working with them individually.
- Marking work and homework.
- Carrying out administrative tasks- filing, laminating, ensuring paperwork is in it's correct places.
- Supporting the development of reading and writing skills using children’s workbook.
- Help with extracurricular activity such as boosters, after-school clubs, and all other designated duties.
Customer service
SME, Vodafone
Alexandria
04.2017 - 06.2017
- Escalation team.
- Answering inbound calls.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
International Customer Service Agent
Vodafone (UK Account)
Alexandria
09.2016 - 03.2017
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved billing, service and accounts concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Bachelor of Faculty of Tourism & Hotels - Tour Guiding
Alexandria University
Alexandria, Egypt 09.2012 - 06.2016
High School Diploma -
El-Nasr Girls College
Alexandria, Egypt 08.2004 - 06.2012
Skills
Multitasking Abilities
Dependable and Responsible
Problem-Solving
Good Telephone Etiquette
Package tracking
Initiative
Willing to learn
Timeline
E-Commerce Specialist
Nile Projects And Trading Co - Fashion Retail Department
10.2022 - Current
Administration assistant
Gems Academy Alexandria, International School
10.2019 - 10.2022
Teacher Assistant (classroom & Cover)
Gems Academy Alexandria, International School
10.2017 - 10.2019
Customer service
SME, Vodafone
04.2017 - 06.2017
International Customer Service Agent
Vodafone (UK Account)
09.2016 - 03.2017
Bachelor of Faculty of Tourism & Hotels - Tour Guiding
Alexandria University
09.2012 - 06.2016
High School Diploma -
El-Nasr Girls College
08.2004 - 06.2012