Summary
Overview
Work History
Education
Skills
Timeline
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Kariman Diaa

E-commerce Specialist
Alexandria

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
12
12
years of post-secondary education
2
2
Languages

Work History

E-Commerce Specialist

Nile Projects And Trading Co - Fashion Retail Department
Alexandria
10.2022 - Current
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Maintained working knowledge of company products, services and promotions.
  • Displayed positive, professional, friendly and high-energy willingness to assist customers through email, chat or telephone interactions.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Kept accurate records/reports of customer's requests and complaints.
  • Handled processing orders and liaising with the warehouse.
  • Created Shipments AWB through Woo-commerce and shipping company's website.
  • Tracked shipments to ensure on time delivery.
  • Downloaded products pictures and description.
  • Added products to website via CRM.
  • Utilized "Easy Work tool" to verify availability of the items within warehouse.

Administration assistant

Gems Academy Alexandria, International School
Alexandria
10.2019 - 10.2022
  • Parental and staff communication and liaison.
  • Participates in school and community events.
  • Quality improvement plan for school.
  • Provides leadership for Head of Department in her absence.
  • Creating classroom, events and activity schedules.
  • Arranging class coverage for absent staff.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responsible for formatting and sending termly reports to parents.
  • Booking and managing Head of Department daily tasks, meetings and schedules.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Executed record filing system to improve document organization and management.

Teacher Assistant (classroom & Cover)

Gems Academy Alexandria, International School
Alexandria
10.2017 - 10.2019
  • Principles and practices of inclusive education and implications of these for setting out learning environments.
  • Participate in organization and maintenance of classroom environment.
  • Decorate bulletin boards, as appropriate for time of year, lesson content, etc.
  • Supporting children with particular needs, working with them individually.
  • Marking work and homework.
  • Carrying out administrative tasks- filing, laminating, ensuring paperwork is in it's correct places.
  • Supporting the development of reading and writing skills using children’s workbook.
  • Help with extracurricular activity such as boosters, after-school clubs, and all other designated duties.

Customer service

SME, Vodafone
Alexandria
04.2017 - 06.2017
  • Escalation team.
  • Answering inbound calls.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

International Customer Service Agent

Vodafone (UK Account)
Alexandria
09.2016 - 03.2017
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved billing, service and accounts concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Bachelor of Faculty of Tourism & Hotels - Tour Guiding

Alexandria University
Alexandria, Egypt
09.2012 - 06.2016

High School Diploma -

El-Nasr Girls College
Alexandria, Egypt
08.2004 - 06.2012

Skills

Multitasking Abilities

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Timeline

E-Commerce Specialist

Nile Projects And Trading Co - Fashion Retail Department
10.2022 - Current

Administration assistant

Gems Academy Alexandria, International School
10.2019 - 10.2022

Teacher Assistant (classroom & Cover)

Gems Academy Alexandria, International School
10.2017 - 10.2019

Customer service

SME, Vodafone
04.2017 - 06.2017

International Customer Service Agent

Vodafone (UK Account)
09.2016 - 03.2017

Bachelor of Faculty of Tourism & Hotels - Tour Guiding

Alexandria University
09.2012 - 06.2016

High School Diploma -

El-Nasr Girls College
08.2004 - 06.2012

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Kariman DiaaE-commerce Specialist