Summary
Overview
Work History
Education
Skills
Personal Information
Personal Skills
Computer Skills
Timeline
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Karim Anwar Shalby

Karim Anwar Shalby

Senior Operations Executive
Cairo

Summary

Dynamic Senior Operations Executive with a proven track record at Information Technology of Egypt Corporation, excelling in purchasing and facilities management. Demonstrated operational excellence through effective asset maintenance and event coordination, while fostering strong relationships with clients. Skilled in strategic planning and adept at enhancing team performance under pressure.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Senior Operations Executive

Information Technology of Egypt Corporation- ITE Corp
09.2024 - Current
  • Purchase all company supplies.
  • Maintenance of all company assets.
  • Follow up and monitor all company events and prepare them.
  • Follow up on the company's couriers in order to achieve the goal of collection.
  • Follow up on the buffet staff.
  • Check payment facility and follow up on collecting deal's revenue from company's client.

Operations Executive

Concord for Engineering
10.2022 - 07.2024
  • Purchase all company supplies.
  • Follow up and monitor all company events and prepare them.
  • Maintenance of all company assets.
  • Follow up on administrative papers of employees.
  • Follow up on the buffet staff.
  • Follow up on the company's couriers in order to achieve the goal of collection.
  • Check payment facility and follow up on collecting deal's revenue from company's client

Operations Officer

Dataflow Group
11.2020 - 10.2022
  • Review all purchase invoices for the facility.
  • Purchase all company supplies.
  • Follow up and monitor all company events and prepare them.
  • Maintain all company assets.
  • Follow up on administrative papers of employees.
  • Review and monitor the collection team and send report to CEO

Customer Relations Specialist

AlexBank
03.2019 - 11.2020
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Logged call information and solutions provided into internal database.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed high-volume call center, maintaining professionalism and exceptional quality of support.

Telesales Executive

Etisal International Company
07.2018 - 03.2019
  • Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
  • Increased average call duration by refining scripts for better engagement with potential customers.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.
  • Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.

Senior Accountant

Reference Office Jamal Farag
02.2017 - 07.2018
  • Prepared monthly journal entries and reconciliations.
  • Reconciled accounts and created documents for monthly closure procedures.
  • Updated general ledger with latest entries.
  • Completed year-end closing processes with controllers and external auditors.

Accountant

Al-Almain Import and Export Company
12.2015 - 02.2017
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Reconciled accounts and reviewed expense data, net worth, and assets.

Customer Service Representative

Ecco Outsourcing
06.2015 - 12.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Information System - Accounting Major

New Cairo Academy
New Cairo, Egypt
04.2001 -

Skills

Purchasing and planning

Personal Information

Day of Birth: 27/02/1994

Gender: Male

Nationality: Egyptian

Marital Status: Married

Military Status: Exempted

Personal Skills

Communication Skill.

Presentation Skill.

Reporting Skill.

Leadership.

Team Work.

Eager Learner.

Ambition.

Computer Skills

Microsoft Office :(Word,Excel,Power Point)

Usage Of Internet and Internet Research

Timeline

Senior Operations Executive

Information Technology of Egypt Corporation- ITE Corp
09.2024 - Current

Operations Executive

Concord for Engineering
10.2022 - 07.2024

Operations Officer

Dataflow Group
11.2020 - 10.2022

Customer Relations Specialist

AlexBank
03.2019 - 11.2020

Telesales Executive

Etisal International Company
07.2018 - 03.2019

Senior Accountant

Reference Office Jamal Farag
02.2017 - 07.2018

Accountant

Al-Almain Import and Export Company
12.2015 - 02.2017

Customer Service Representative

Ecco Outsourcing
06.2015 - 12.2015

Bachelor Information System - Accounting Major

New Cairo Academy
04.2001 -

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Karim Anwar ShalbySenior Operations Executive