Karma Abdelazeez

• AI-Driven Cost Optimization Model: Prototyped and Led the implementation of predictive analytics and machine learning algorithms to enhance decision-making within TEM solutions, enabling proactive plan upgrades and downgrades based on historical usage analysis. This model identified over $500,000 in cost savings for key clients, with opportunities for additional savings.
• Billing Center Transformation: Led the revamp of the Payment Readiness and Account Payable generation modules, transforming manual processes to automated solutions. Reduced the invoice-to-AP cycle time from 25+ days to under 5 days, enhancing operational efficiency by 93.7%. Saving over 4000 hours of operations waste.
• Automated Billing Alerts: Designed and directed the development and UX teams to create a configurable, intelligent invoice alert detection engine, eliminating reliance on external processes, trackers, and the professional services operations team. This solution provided streamlined alert detection, resolution, and approval processes, with improved transparency and robust audit trails.
• Data Governance and Quality Framework: Established data governance protocols, including data lineage, access control, and quality metrics, ensuring accurate and compliant data for analysis. Developed validation scripts and implemented role-based access controls, maintaining data integrity across TEM modules.
• ETL and Data Optimization: Spearheaded ETL initiatives for billing modules, achieving a 40% reduction in invoice processing time and 50% improvement in querying speed, supporting advanced AI features and US market re-entry strategies.
• Standardized Account Payable Migrations: Transitioned 64 custom clients to a unified Account Payable generation process within Cimpl, significantly reducing operational hours and dependency on customizations and minimizing customization needs.
• Cross-Functional Collaboration: Partnered with stakeholders, data engineers, and UX teams to ensure that product strategies were aligned with user needs and organizational goals. Delivered executive-level insights and status updates on project progress and KPI attainment.
• Leadership & Stakeholder Management: Known for effective cross-functional team leadership, stakeholder management, and guiding strategic initiatives. Executive-level reporting, strategic decision-making.

Key Achievements

• AI Driven Client Cost Optimization Model: Prototyped financial AI models using Alteryx, identifying cost savings exceeding $500,000 for key clients
• Automated Billing Alerts: Designed an intelligent Invoice Alerts engine for automated alert detection and self-service approvals, minimizing dependency on support teams while improving accuracy and transparency.
• Invoice Processing Revamp: Overhauled invoice ingestion processes to offer complete visibility into line items, reducing reliance on manual PDF checks.
• Operational Efficiency: Realized a cumulative 93.7% operational efficiency improvement, saving over 4,091 hours since tenure start through process optimizations and targeted feature enhancements.

• Internal Analytics Tool Innovation: Led a junior development team to create an impactful analytics tool for the sales team, generating $10M in new client business within the first year.
• Process Optimization for Delivery Improvement: Collaborated with stakeholders to define requirements for a software project, achieving a 30% increase in on-time delivery rates within six months.
• Process Optimization for Digital Document Retrieval System: Streamlined document retrieval by 20% through automation, reducing manual steps and enhancing workflow productivity and improved data quality by implementing rigorous ETL processes.
• Data Quality Enhancement Initiative: Spearheaded a data cleansing project that significantly improved data quality and consistency across system databases.
• Executive Reporting: Created dashboards with real-time project metrics, enabling consistent updates to leadership and cross-functional teams.

• Market Research & Requirements Documentation: Conducted in-depth market research and developed comprehensive requirements, including BRDs and SRS documentation, for the company’s brands e-commerce websites, leading to an increase in conversion rates by 1.5%
• Enhanced User Satisfaction through UI/UX Testing: Partnered with the UI/UX team to improve user journeys and complete functional testing and UAT, achieving a 25% boost in user satisfaction.
• Optimized Manual Testing Efficiency: Streamlined software testing by optimizing test cases, reducing testing time by 15% and eliminating 30% of redundant test cases, resulting in more efficient and effective testing processes.
• Improved Software Quality through Effective Bug Identification: Designed, documented, and executed test scenarios, identifying and resolving software bugs, ultimately improving application quality and boosting customer satisfaction.
• Business and Development Team Liaison: Acted as a liaison between business and development teams, facilitating requirements and use case reviews to ensure the delivery of high-quality products.
• Root Cause Analysis and Issue Resolution: Utilized application log management and monitoring tools to identify root causes of failures, ensuring timely resolution and maintaining system integrity.
• Automated Testing Innovation: Developed automated testing scripts for the company’s flagship product, boosting testing efficiency by 75% and ensuring faster, more reliable quality checks
• Adherence to QA Best Practices: Followed industry-standard software quality assurance practices and processes, ensuring consistent delivery of high-quality products.
• Stakeholder Reporting on Quality Metrics: Produced detailed reports and materials for stakeholders, providing insights into quality goals, progress, and key challenges.
• Leadership in Regression Testing: Led teams in regression testing phases to ensure successful product development milestones.
• Product Quality Objectives and Test Plan Approval: Developed and secured approval for project test plans, successfully setting and achieving product quality objectives.
• Enhanced QA Methodologies: Revamped QA processes by introducing rigorous testing methodologies, leading to a 25 % increase in bug identification and resolution.

• Custom UI Automation Framework Development: Decreased test execution time by 70% by designing a custom UI automation framework and implementing code-based tests for enhanced efficiency.
• Cross-Platform Automated Testing: Developed automated test scripts for mobile and desktop platforms using JavaScript, Selenium, and Appium, running seamlessly on Chrome, Firefox, Safari, and Edge to ensure cross-browser compatibility.
• BDD and TDD Automation in CI Pipeline: Built and integrated automated tests using Behavior-Driven Development (BDD) and Test-Driven Development (TDD) practices within a continuous integration (CI) environment, significantly improving team productivity.
• Expanded Test Coverage and Efficiency Gains: Increased software test coverage by 30%, reduced manual test execution times by 70%, and saved 3,000 hours of testing annually, enhancing overall testing efficiency.
• High-Accuracy Automated Testing: Achieved 98% accuracy with automated testing, enabling effective bug identification and quality assurance prior to product launches.
• Collaborative Test Case Prioritization: Worked closely with development and product teams to identify and prioritize test cases, ensuring a focus on critical functionalities.

• Financial Requirements Gathering and Documentation: Led requirement collection sessions with the business team, effectively capturing and documenting all financial and operational requirements. Utilized advanced requirement analysis techniques to ensure comprehensive understanding and alignment with business objectives.
• Workflow Design and Data Scope Management: Designed detailed workflows and scope documents to ensure seamless project comprehension for the technology team, enhancing their ability to deliver accurate solutions that meet financial data management needs.
• Backlog and Metrics-Driven Prioritization: Developed and managed project backlogs, working closely with the development team to prioritize features based on key financial metrics and performance indicators, ensuring optimal alignment with business goals.
• Strategic Implementation of Financial Trading Platforms: Collaborated with the Project Manager and Development Team on the successful implementation of critical financial trading software, including Hermes Trader, Broker Mind, and Hermes Online. This resulted in expanded capabilities and significant revenue growth for investment banking and brokerage operations.
• Agile Collaboration in Financial Environments: Operated within agile Scrum and Kanban frameworks, consistently collaborating on financial project needs, refining priorities, setting milestones, and proactively managing risks to drive project success.
• Support Incident Reduction and Customer Strategy: Reduced support and monitoring incidents by 50% by developing a clear strategy for self-service, support, and monitoring. This improved the customer experience and operational efficiency within financial services.
• Quality Assurance in Financial Data Management: Developed high-standard quality assurance cases and plans, maintaining a quality rate above 95% to ensure data accuracy and reliability for financial applications.
• Leadership Communication on Data Quality Metrics: Provided regular updates to team leadership on quality metrics, proactively identifying consistency issues and production risks, resulting in improved data quality and fewer production issues across financial projects.