Kerolos Reda Younan

• Used SQL and Python to automate data extraction and processing.
• Cleaned and validated large datasets, improving data accuracy by 30%.
• Built Power BI dashboards for management, reducing reporting time by 40%.
• Collaborated with engineers and management to propose process improvements.

Learning Power BI with a strong focus on data modeling, DAX, and building interactive dashboards to support data-driven decision making.

Developing communication skills to clearly explain technical results and insights to both technical and non-technical stakeholders.

Improving Business English to confidently participate in meetings, write professional reports, and communicate effectively in an international work environment.

Successfully completed multiple Power BI data analysis projects, both individually and as part of a team, involving data cleaning, transformation, visualization, and presentation of insights.

• Provided technical support to sales staff when discussing potential projects with customers.
• Coordinated logistical aspects of large-scale print projects such as shipping arrangements and billing information.
• Managed multiple print projects simultaneously, prioritizing tasks based on deadlines and complexity.
• Conducted research on market trends in order to recommend new products or services that could benefit clients.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.