PRTG
Kerolose Adel
Senior Network Security Engineer
10th Of Ramadan City
Summary
Trusted Network Security Engineer with 9 years protecting companies against bad actors who disrupt business operations. Serves as primary safeguard against external threats. Educates colleagues on best practices and network safety protocols. Protects networked assets through both preventive and reactionary measures.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Network Security Engineer
Fresh Electric for Home Appliances
Obour City
10.2017 - Current
- Optimized security configurations for routers, switches, and firewalls to improve overall system performance.
- Increased network visibility by deploying advanced monitoring tools and analyzing traffic patterns for potential threats.
- Managed vendor relationships, evaluating new technologies to enhance the organization's security posture continually.
- Established secure remote connectivity options for employees, enabling secure access while working remotely or traveling abroad.
- Authored security and vulnerability reports, detailing logged incursions and suggesting remediation efforts.
- Streamlined incident response processes by creating comprehensive documentation and training materials for IT staff.
- Maintained up-to-date knowledge of emerging security threats, recommending appropriate countermeasures to management.
- Mentored junior engineers, providing guidance on best practices in network security engineering and management.
- Performed network troubleshooting to isolate and diagnose common problems.
- Worked with business partners to balance requirements, security and risk reduction.
- Manage the network division’s budget and resources effectively, ensuring cost-effective solutions without compromising performance.
- Procure necessary hardware, software, and services, and negotiate contracts with vendors as needed.
- Plan, design, and upgrade the network infrastructure to meet current and future organizational needs.
- Develop and implement disaster recovery plans and business continuity strategies for network services.
- Maintain accurate documentation for network configurations, changes, and troubleshooting procedures.
- Coordinate with vendors for network equipment installations, repairs, and upgrades.
- Lead and manage network-related projects, such as network expansions, system upgrades, or new service implementations.
Network Engineer
Fresh Electric for Home Appliances
10th Of Ramadan
10.2015 - 10.2017
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Optimized routing protocols to improve data transfer speeds across the organization's network infrastructure.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Created VPN infrastructure and allowed for secure remote connections.
- Assisted with implementation and support of network monitoring tools.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Troubleshot complex multi-vendor network service provider issues.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Streamlined network management with automated monitoring tools.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Planned implementation of network enhancements and upgrades.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
Helpdesk Support Engineer
Fresh Electric for Home Appliances
10.2012 - 10.2015
- Implemented an automated ticketing system that streamlined helpdesk workflow while improving response time metrics.
- Elevated end-user proficiency with company software through creation of easy-to-follow guides and tutorials.
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure.
- Supported organizational growth by onboarding new employees with appropriate IT resources, training materials, and system access permissions.
- Assisted in the successful migration of company email system to Office 365 while minimizing disruption to daily operations.
- Provided after-hours support to ensure continuous IT service availability during critical business periods or outages.
- Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems.
- Boosted end-user productivity through effective remote assistance using various tools such as TeamViewer, Remote Desktop, and VPN connections.
- Collaborated with outside departments to implement system-wide improvements.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
Education
Bachelor of Science - Information Technology
Future Academy
Obour 09.2008 - 09.2012
Skills
Network troubleshooting
Network security management
Vulnerability assessment
Firewall management
Disaster recovery planning
Virtual private networks
Network monitoring
CCNA Switching & Routing
CCNP Switching & Routing
Fortinet NSE4
Fortinet NSE5
Software
MIST
FortiManager
FortiAnalyzer
FortiAuthenticator
CnMeastro WIMAX MGMT
Timeline
Senior Network Security Engineer
Fresh Electric for Home Appliances
10.2017 - Current
Network Engineer
Fresh Electric for Home Appliances
10.2015 - 10.2017
Helpdesk Support Engineer
Fresh Electric for Home Appliances
10.2012 - 10.2015
Bachelor of Science - Information Technology
Future Academy
09.2008 - 09.2012
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