Summary
Overview
Work History
Education
Skills
Software
I enjoy listening to soft music, shopping, engaging in sports, and continuously seeking out new know
Timeline
AccountManager
Kh Maamoun

Kh Maamoun

Admin Manager
Ajman

Summary

Dynamic Team Leader at Tasweea Debt Collection & Legal Consultancy, skilled in team motivation and performance improvement. Successfully developed training programs that enhanced staff efficiency and compliance. Expert in analytical thinking and conflict resolution, fostering a collaborative environment that consistently met collection targets while maintaining strong client relationships.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Team Leader

Tasweea Debt Collection & Legal Consultancy
09.2023 - Current
  • Led a team of debt collectors, ensuring compliance with legal regulations and company policies during collection efforts.
  • Developed and implemented training programs for new staff, enhancing team performance and knowledge of industry best practices.
  • Monitored employee performance and provided constructive feedback to improve efficiency and adherence to collection protocols.
  • Coordinated daily operations, allocating resources effectively to meet collection targets while maintaining high standards of service.
  • Addressed client inquiries and disputes, facilitating resolutions that preserved positive relationships and ensured compliance with legal standards.
  • Utilized case management software to track progress on collections, analyze data trends, and report findings to management for strategic decision-making.
  • Conducted regular team meetings to review performance metrics, share updates on cases, and foster a collaborative work environment.

Collection Officer

Value
07.2021 - 05.2023
  • Provided training for new staff on collection procedures and software tools, fostering a knowledgeable and efficient team environment.
  • Managed collection accounts by contacting clients via phone and email to facilitate timely payments, resulting in improved cash flow.
  • Conducted negotiations with clients to establish payment plans that align with company policies while ensuring customer satisfaction.

Collection Officer

Blank
03.2019 - 07.2021
  • Managed collection accounts by contacting clients via phone and email to facilitate timely payments, resulting in improved cash flow.
  • Conducted negotiations with clients to establish payment plans that align with company policies while ensuring customer satisfaction.

Education

Bachelor of Commerce - Management Information Systems

New Cairo Academy
Cairo
04.2001 -

Skills

Team supervision

Software

Microsoft Office

I enjoy listening to soft music, shopping, engaging in sports, and continuously seeking out new know

1- "I find listening to soft music to be an effective way to relax and reflect, as it helps me clear my mind and maintain emotional balance, especially after intense periods of work or study. I also enjoy shopping—not only as a form of entertainment, but as an opportunity to discover the latest trends in fashion and technology, and to stay in tune with changing market needs and consumer preferences. These two activities reflect my passion for renewal and attention to detail, and they contribute to enhancing my focus and creative thinking."

2- "I make it a point to regularly practice walking and light exercises, due to their positive impact on both my physical and mental well-being. Walking helps me clear my mind, improve my mood, and provides a valuable opportunity for reflection and thinking away from the stresses of daily life. Light exercises also boost my daily energy without requiring excessive effort, making them a sustainable part of my lifestyle. These healthy habits contribute to enhancing my productivity, improving my focus, and motivating me to continue developing myself."

Timeline

Team Leader

Tasweea Debt Collection & Legal Consultancy
09.2023 - Current

Collection Officer

Value
07.2021 - 05.2023

Collection Officer

Blank
03.2019 - 07.2021

Bachelor of Commerce - Management Information Systems

New Cairo Academy
04.2001 -
Kh MaamounAdmin Manager