Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Khaled  Abdel-gawad

Khaled Abdel-gawad

Fleet Control Room Supervisor
Cairo

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level fleet control position. Ready to help team achieve company goals.

Experienced fleet control with over 4 years of experience in fleet. Excellent reputation for resolving problems and improving customer satisfaction.

Reliable employee seeking fleet contr6 position. Offering excellent communication and good judgment.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Fleet Control Agent

Coca Cola, HBC
Cairo
04.2019 - Current
  • Responsibilities
  • Nursing that company policies are followed regarding vehicle maintenance accident prevention fuel efficiency and other driving practice
  • Communicating with dispatch to ensure that drivers have accurate information about their routes
  • Assigning routes to drivers based on customer needs
  • Monitor drivers’ itineraries via gps and follow up on fuel consumption
  • Total fuel card data analysis
  • Review and verify vehicles rate with basic vehicles measurement
  • Follow up of fuel card malfunctions at total stations throughout the day
  • Updating the data of the total cards on the sap system
  • Work As Dispatcher at
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Collaborated with team members to achieve target results.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Improved operations through consistent hard work and dedication.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Increased customer satisfaction by resolving issues.
  • Carried out day-to-day duties accurately and efficiently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled Number calls per day to address customer inquiries and concerns.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Developed and maintained courteous and effective working relationships.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Dispatcher

Coca-Cola Egypt
Cairo
01.2016 - 04.2019
  • Excellent Knowledge Mange orders on sales Buzz
  • Management Data customer on Buzz System
  • Work As CSS & Gis & Database Controller

Css Database Control

Coca Cola
Cairo
08.2014 - 04.2016
  • Excellent Knowledge of ArcMap, Arc catalog, Arc Toolbox, Arcs SDE
  • Management Data customer on Buzz System

IT Trainee

Coca-Cola Egypt
Nasr City
04.2011 - 07.2014
  • Trouble-shooting south of Cairo region SW & HW problems (Computers, Networking, Applications, NCs, Printers, etc…)
  • Solving problems onsite, remotely and by phone
  • Giving ERP applications advice
  • Working as a team member in Coca-Cola’s new projects
  • Reporting to Support Team Leader
  • Technical installations In LINKDOTNET

Technical Support Specialist

Winer's Company
Cairo
08.2009 - 01.2011
  • Connect online service for homes and businesses
  • Handle the existing client base, offering general customer services and dealing with complains
  • Communicate with other departments to solve customer problems
  • Reporting to Customer Service Manager.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Documented support interactions for future reference.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Technical Support Specialist

Linkdotnet
Cairo
06.2008 - 04.2009
  • Identify the problem and develop a suitable solution to it
  • Download the necessary software and maintenance
  • Modernize and develop the systems used
  • Provide technical support to users
  • Norms and standards developed programs used
  • The definition of the devices on the network
  • Computer Peripherals definition devices
  • Diagnose malfunctions computers and software and perform
  • Maintenance.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Recorded and maintained relevant notes for each client and work order.
  • Monitored systems in operation and quickly troubleshot errors.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Activated accounts for clients interested in new services.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices and software to set up work stations for employees.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Submitted service tickets for equipment maintenance requests.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Education

Undergraduate - Ecommerce

Cairo University
Giza

Skills

Strong leadership and communication skillsundefined

Certification

Computer Maintenance extensions (such as printers, scanners, etc...

Timeline

Fleet Control Agent

Coca Cola, HBC
04.2019 - Current

Dispatcher

Coca-Cola Egypt
01.2016 - 04.2019

Css Database Control

Coca Cola
08.2014 - 04.2016

IT Trainee

Coca-Cola Egypt
04.2011 - 07.2014

Technical Support Specialist

Winer's Company
08.2009 - 01.2011

Technical Support Specialist

Linkdotnet
06.2008 - 04.2009

Undergraduate - Ecommerce

Cairo University
Khaled Abdel-gawadFleet Control Room Supervisor