Khaled AbdElghany
Giza
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Director position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Network administration, Engineer
UNDP Project- Development Ministry of Insurance and Social Affairs Egypt, Cairo
- On call support engineer, supporting, troubleshooting & solving internal and external software, hardware and basic network problems
- Supporting several external sites
- Solving virus infecting issues remotely and by moving to the site
- Fast troubleshooting and solving problems in critical situations Trainer “windows 2000, Word 2000, Excel 2000”.
IT Director – Site infrastructure Leader
Vantage - FMCG Egypt
1 2010 - Current
- Providing Local and Remote IT related Support For Working as Network Administrator & Technical support at FMCG
- Establishing Call center from scratch for all Chains and it is the one of biggest call center in Egypt
- Administrating and Software/Hardware Maintenance for All IT related Company Assets including the Following: Establishing Sites VPN Remote Connectivity; and preparing Sites for remote support
- Managing Technical Specification in Company IT Related Contract with other parties
- Collecting and studying quotations and inspecting technical Specifications for purchasing New Company Assets including Software and Hardware Working As Site Infrastructure Leader (SIL) for Egypt; For Facilitating users and Managers need; helping in Emphasizing Workflow and provide information for creating any Media that can help in that
- Help in Software Imaging and Hardware Diagnostics for Medical-Computer interface Systems
- Inspecting Company IT Assets; Creating Up to date inventory for Hardware
- Managing and supporting all users broadband connectivity including Home ADSL
- Administration of a based email server around all Egypt, remote access server software installation and management
- Capable of handling hardware and software problems and installation, in addition to connectivity internal & external
- Developed and executed the annual IT strategy, optimizing procurement processes for software and hardware licenses
- Implemented a monthly IT action plan, ensuring efficient and organized task execution
IT Consultant
Pizza 88
05.2024 - 08.2024
- Inspected equipment, assessed functionality, and optimized controls.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Optimized network performance through proactive monitoring, configuration adjustments, and hardware upgrades, resulting in improved connectivity and speed.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Troubleshot [Type] and [Type] issues to achieve architecture compatibility.
Team leader – Division Technical support & Assistant Network admin
Mobile shop Company
01.2008 - 01.2010
- Technical Support at Vision Company in computer sales
- Basic Business Skills Acquisition (BBSA) Cairo, Egypt Sponsored by the Future Generation Foundation (FGF).
Education
B.SC Of Commerce -
Cairo University
Egypt, CairoSkills
Project Planning
Technical reporting
Root Cause Analysis
Process Improvement
System Troubleshooting
Failure Analysis
Accreditations
- Developed Language and Computer Skills (Microsoft Office) Provider (West Wood Egypt)
- (Berlitz) English course & Conversation
- Enhanced Presentation & Project Development Skills
- Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing. Provider by (PMEC)
- Graduate resource program (GRP) Sponsored by the (FGF) Track (sales)
- (CRM System) (ACT PROGRAM) provider by (West Wood Egypt). Dale Carnegie Training. (DCT). Including four courses :-
- - Sales Advantage.
- - How to Negotiate a Successful, Profitable Close.
- - How to Cold Call and Build New Customers.
- - Objections.
- Dale Carnegie Seminar. (DCS). Including :-
- - Communication Skills Course.
- - Enhanced me how to deal with others & self-confidence.
Activities
- ITIL Foundation Training online course
- ACA Cloud Computing Certification (Alibaba cloud)
- Network Infrastructure Architect Design.
- Excellent Knowledge of: (Windows-internet- Maintenance all parts of computer).
- Obtain ICDL Certification
- Obtain CCNA Course by YAT Learning Center
- Configure Cisco Routers & Switches
- Configure Fortinet, Sophos Firewall
- Configure & Admin on Kaspersky Security Center Server
- Admin on Avaya Call Center Devices & Application (pro client Voicemail) Configure Avaya Call Manager, ACCS, IPOCC, IPOFFICE
- Implementing Microsoft Dynamics 365 Business Central ERP Business
- Excellent Knowledge of: (Microsoft Office)
- Help Disk & technical support.
- Software-Hardware Maintenance
- IT Administrative and Managing Tasks
Languages
English
Arabic
References
Upon Request
Volunteer Experience
- Being a successful leader.
- System thinking for activists: effective tools for seeing Learning and acting.
- Team building.
- Build a system.
- System workshops.
- Participating visionary leadership.
- Decision-making.
- A roadmap for planning, Executing, and Evaluation.
- Planning and organization.
Timeline
IT Consultant
Pizza 88
05.2024 - 08.2024
Team leader – Division Technical support & Assistant Network admin
Mobile shop Company
01.2008 - 01.2010
Network administration, Engineer
UNDP Project- Development Ministry of Insurance and Social Affairs Egypt, Cairo
IT Director – Site infrastructure Leader
Vantage - FMCG Egypt
1 2010 - Current
B.SC Of Commerce -
Cairo University
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