Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
References
Training
Additional Information
Software
Timeline
Khaled Abdel Hamid Abdel Aziz

Khaled Abdel Hamid Abdel Aziz

Hospitality Industry
Nasser City

Summary

Resolute Hotel Manager with Extensive background in food and beverage operations, P&L monitoring, force sales administration with proven ability to control cost and positively changes the bottom line without compromising the guest satisfaction or company standards providing clients with the highest degree of hospitality and customer service by ensuring that facilities, focusing on details on day to day the Experience to exceeding their expectations. Strong leadership skills within teambuilding motivation.

Overview

26
26
years of professional experience
1996
1996
years of post-secondary education
6
6
Certifications
5
5
Languages

Work History

General Manager / Operation & Hospitality

Hyde Park Development
12.2022 - Current
  • Company Overview: 3 Clubhouses, Hideout commercial and Events area with conference Kit centre, Trucks - New Cairo, Egypt - 3000 Residence / 2300 Villas & 21 Business district building
  • North Cost beach residential cabanas and clubhouse service multi international cosine
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Hotel Manager

V Hotels & Resorts (Egypt - Sharm El Sheikh)
11.2019 - 12.2022
  • Company Overview: (980 Rooms) - Sharm EL Sheikh
  • (980 Rooms) - Sharm EL Sheikh
  • Developed and implemented marketing strategies to promote hotel services.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Increased customer service ratings through personable service.
  • Reduced operating expenses by negotiating with vendors and optimizing resource management.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.

Executive Assistant Manager

Serenity Hotels & Resorts Makeda Bay
04.2018 - 03.2019
  • Company Overview: (650 Rooms) HRG
  • (650 Rooms) HRG

Resident Manager

Cleopatra Luxury Resort Makadi Bay
04.2016 - 07.2017
  • Company Overview: (560 Rooms) HRG
  • (560 Rooms) HRG

Director of Food and Beverage "EAM I/C F&B"

Laguna Vista & Laguna Garden
05.2015 - 04.2016
  • Company Overview: (760 Rooms) Sharm El Sheikh
  • (760 Rooms) Sharm El Sheikh

Director Food & Beverage

Aldiana German's Club Makadi Bay
03.2012 - 02.2014
  • Company Overview: (560 Rooms) HRG, Makadi bay
  • (560 Rooms) HRG, Makadi bay

Director Food & Beverage for three hotels

Sunrise Le Jardin & Festival and Festival club
05.2010 - 03.2012
  • Company Overview: (925 rooms) HRG
  • (925 rooms) HRG

Food & Beverage Manager

Radisson SAS Park Inn
03.2008 - 10.2009
  • Company Overview: (402 Rooms) Sharm El Sheikh
  • (402 Rooms) Sharm El Sheikh

Assistant F&B (on charge - Reporting to EAM)

Jaz Fanara and Residence ( Iberotel - Egypt)
08.2000 - 03.2008
  • Company Overview: (494 Rooms) Sharm El Sheikh
  • (494 Rooms) Sharm El Sheikh
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

The Ritz-Carlton
07.1998 - 08.2001
  • Company Overview: (management training)
  • (management training)

Education

Bachelor of Law - Legal Studies

Asuit University
06-1996
  • Cornel university
  • Business management
  • EGY tourism management skills diploma
  • Green Hotel sensibility consistency awareness

Skills

Ms-Office 97, 2003, 2007, 2010

Certification

Top management Skills by Ministry of Tourism

Accomplishments

  • Social media improvement: TripAdvisor from 19 to 4 on Nabq, Booking.com from 6.5 to 8.7 fabulous, Top hotels 4.33, Expedia 4.3 Excellent, Holiday check 5.5 and 100% recommendation.
  • Fully renovated 450 rooms in prompt and cost-less manner.
  • Cristal HACCAP system implementation.
  • Cop 27th customer management at Pyramiza Sharm El Sheikh during the period from 11/01 to 11/31.

Personal Information

  • Date of Birth: 07/12/75
  • Nationality: Egyptian
  • Marital Status: Married / 3 kids

References

  • Mr. Hatem Farouk, General Manager, Pyramisa Sharm El Sheikh, 01223225717
  • Mr. Mahmoud El Gohary, Director of Human Resources, Pyramisa Hotels, 01020225598
  • Mr. Sayed El Saftty, Director of Human Resources, Rehana Hotels & Resorts, 01226965711
  • Mr. Thomas Huth, General Manager, Pryka Mara Alam Area, +201094890622
  • Mr. El desouky Refaat, Regional Director of HR, Aldiana & Cleopatra Group, 01014449190
  • Mr. Ahmed Hafez, Director of HR, Jaz Fanara, 01001303712
  • Mr. Ahmed Abdel Rahman, Regional Director of HR, Serenity, 01060668515
  • Mr. Alaa El Ashry, General Manager, Serenity, 01001807733
  • Mr. Mohamed Wahba, Cluster Director of HR, Radisson, 01005148420

Training

  • Revenue management (Non-Traditional revenue source)
  • Yes, I can by Rezidor SAS / Carlson Group
  • Responsible business
  • Revenue generation and upselling management skills
  • Human resources management
  • Handling complaints and how to exceed the guest satisfaction
  • Behaviour transaction, Employees understanding
  • HACCAB 'Hygiene & Sanitation'
  • Leadership (understanding the people)
  • Basic food and beverage management
  • Hospitality management
  • Train the trainer
  • General Management Skills
  • The seven habits for highly effective managers

Additional Information

A highly motivated individual with nearly 26 years’ experience within the hospitality sector, and a proven track record. Has used the skills and experience gained to obtain the position of Area General Manager. A born leader, with excellent team-building skills, possessing great interpersonal and motivational skills to encourage others to reach their full potential under his guidance.

Software

Power point - Excel- Emails professional typing protocol International

Orcle, Fidelio and Comsys System awareness

Timeline

General Manager / Operation & Hospitality - Hyde Park Development
12.2022 - Current
Hotel Manager - V Hotels & Resorts (Egypt - Sharm El Sheikh)
11.2019 - 12.2022
Executive Assistant Manager - Serenity Hotels & Resorts Makeda Bay
04.2018 - 03.2019
Resident Manager - Cleopatra Luxury Resort Makadi Bay
04.2016 - 07.2017
Director of Food and Beverage "EAM I/C F&B" - Laguna Vista & Laguna Garden
05.2015 - 04.2016
Director Food & Beverage - Aldiana German's Club Makadi Bay
03.2012 - 02.2014
Director Food & Beverage for three hotels - Sunrise Le Jardin & Festival and Festival club
05.2010 - 03.2012
Food & Beverage Manager - Radisson SAS Park Inn
03.2008 - 10.2009
Assistant F&B (on charge - Reporting to EAM) - Jaz Fanara and Residence ( Iberotel - Egypt)
08.2000 - 03.2008
- The Ritz-Carlton
07.1998 - 08.2001
Asuit University - Bachelor of Law, Legal Studies

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