Khaled Abdo

Work History

Vodafone UK

02.2023 - Current

Developed comprehensive policies and procedures to ensure adherence to regulatory requirements.
Collaborated with stakeholders, fostering a culture of continuous improvement and transparency in reporting.
Reduced process bottlenecks by identifying areas of improvement and implementing corrective actions.
Influenced a strong culture of compliance within the organization through consistent enforcement of standards and guidelines.
.Maintained up-to-date knowledge on changing regulations affecting business operations, proactively adjusting compliance strategies as needed.
Increased employee awareness on compliance matters by conducting regular training sessions.
Collaborated with contract team to review client contracts and facilitate personnel compliance training.
Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
Investigated potential compliance violations and reported findings to senior management.
Performed regular compliance reviews and audits, identifying non-compliance issues.
Established and monitored compliance procedures to provide consistent implementation across departments.

Vodafone UK

02.2020 - 02.2023

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Oversaw quality control measures, maintaining high standards for all project outputs.
Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Evaluated staff performance and provided coaching to address inefficiencies.