Khaled AbuBakr

• Ensured secure data management with robust cybersecurity measures.
• Trained staff members in new technologies, enhancing overall technical proficiency.
• Streamlined operations for improved productivity by introducing automation tools.
• Developed strategic plans, leading to improved IT infrastructure.
• Updated legacy systems, reducing maintenance costs significantly while improving reliability and efficiency.
• Spearheaded the migration of data to cloud-based systems for improved accessibility and backup security.
• Managed software licensing agreements; ensured compliance with regulations.
• Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout the organisation's operation hours.
• Enhanced system efficiency by implementing new software solutions.
• Upgraded hardware and software regularly for optimised systems performance.
• Installed new technologies without disrupting workflow.
• Recruited and trained system analysts, programmers and engineers.

• Ensured secure data management with robust cybersecurity measures.
• Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.
• Maintained updated inventory of all IT assets; facilitated efficient asset management.
• Conducted regular system audits to identify potential security risks promptly.
• Developed project management roadmap to define project objectives, timelines and milestones .
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Developed and initiated projects, managed costs and monitored performance. Updated operational methods and oversaw accounting procedures for improved efficiency.
• Designed, documented and executed system upgrades and patch management using update manager.
• Developed project plans identifying key issues, approaches and performance metrics.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Modified and directed project plans to meet organizational needs. Maintained compliance with regulatory parameters in complex projects with overlapping policies.
• Maintained clear communication with precise technical writing to document and inform critical processes.
• Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
• Identified plans and resources required to meet project goals and objectives.

Planned, designed and scheduled phases for large projects.

• Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.
• Managed IT resources to ensure optimal performance and reduce downtime.
• Enhanced system efficiency by implementing new software solutions.
• Maintained updated inventory of all IT assets; facilitated efficient asset management.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
• Guided organizational technology strategy and roadmap
• Created and terminated user's accounts from start to finish in business applications. Wrote policy, procedure and manuals governing internal IT use
• Built, repaired and installed computer-related hardware based on deployment procedures
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements
• Coordinated technical training and personal development classes for staff members. Oversaw IT department operations and training

• Handled sensitive customer data responsibly, adhering strictly to all company policies regarding data privacy and protection.
• Improved cyber security measures whilst maintaining current firewall and intrusion detection systems.
• Provided quality customer service for enhanced user satisfaction.
• Implemented new technology initiatives, resulting in more efficient work processes.
• Designed user-friendly interfaces for increased ease of use.
• Supported end-users with prompt issue resolution, enhancing productivity levels.
• Coordinated IT projects to ensure on-time completion and within scope requirements.
• Streamlined operations through the implementation of efficient IT protocols.
• Optimised server functionality through regular maintenance checks and upgrades.
• Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
• Offered technical expertise to contribute to 2nd and 3rd line of support.
• Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
• Anticipated and prevented issues with technical infrastructure to minimise downtime.
• Carried out new hardware installations and updates, keeping systems functional and secure.
• Scanned systems, diagnosing and correcting equipment failures and performance issues.
• Offered technical advice to programmers and developers to help optimise designs.