Khaled Ahmed Meselhy
Computer Science & Engineering
Cairo
Summary
Dynamic systems engineer with a proven track record in driving innovative solutions and enhancing operational efficiency. Skilled in utilizing Microsoft products and networking technologies to optimize system performance. Fluent in German and English, adept at troubleshooting and system administration, consistently resolving issues efficiently and maintaining high customer satisfaction. Seeking to contribute to a forward-thinking organization while further developing technical skills.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Directory Services & Windows Netwoking Engineer
Microsoft
5 2022 - Current
- Administer, deploy, troubleshoot, and optimize Active Directory performance
- Proficient in LDAP, DNS, Group Policy, authentication protocols, and disaster recovery
- Special focus on Public Key Infrastructure (PKI) and Windows security features
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Network & System Engineer Intern
Networkat
09.2023 - 12.2023
- Configured and managed Microsoft Windows Server workloads
- Implemented security protocols and VLANs for Cisco routers and switches
- Managed routing protocols (OSPF) and services (DHCP, DNS)
- Set user permissions and access controls
- Resolved technical issues through troubleshooting and root cause analysis, ensuring optimal system performance.
Active Directory & Networking Tech Lead
Concentrix
10.2021 - 04.2022
- Led Microsoft technical support Engineering team for Active Directory and Networking as a technology owner
- Guided engineers in troubleshooting and case management to improve customer support experience
Active Directory Premier Support Engineer for Windows Platforms
Concentrix
12.2020 - 09.2021
- Responsible for the Active Directory premier customer support experience with Microsoft
- Owning, troubleshooting, and resolving customer technical issues
- Managing the implementation and operation of Microsoft’s Active Directory
- Assisting in the installation, configuration, and management of directory services across Windows servers
Microsoft 365 Premier Support Engineer
Concentrix
07.2019 - 12.2020
- Provided complex support for all Office 365 technologies on behalf of Microsoft
- Delivering customer-facing product engineering assistance for Office 365
- Real-time support to facilitate faster case resolution
Technical Support Agent
Spetan UG
12.2018 - 06.2019
- Resolving inquiries within a timely manner
- Handling and following up on complaints related to computer printing technologies
Education
Bachelor of Arts - German Language and Literature
Helwan University
01.2013 - 01.2017
Technical Diploma - Business Informatics
Fernschule Weber
Skills
Microsoft Ecosystem and Security: Windows Server, Microsoft 365, Microsoft Exchange Server, DNS, DHCP, -Active Directory, Windows Security
undefinedLicenses, certifications & courses
- Microsoft: MCSA 2016 (Microsoft Certified Solutions Associate), AZ-900: Azure Fundamentals (Certified), SC-900: Security, Compliance, and Identity Fundamentals (Certified), MS-900: Office 365 Fundamentals (Certified), Exchange Server
- Networking: CCNA (Cisco Certified Network Associate), CCNP (Encor & Enarsi), CompTIA N+, NSE Fortinet Network Security Expert (Certified)
- Cloud: AWS Cloud Practitioner, Docker Essentials, DevOps Concepts & Methodologies
- Programming & SW Development: Programming Foundations, APIs, Web Services, C#, Python, Pascal, Golang, Perl and C, ChatGPT, AI and Prompt Engineering
- Others: Cybersecurity & Core Fundamentals of CEH, IT-Technical Support & Troubleshooting PC Issues, VMware & Proxmox Virtualization, Project Management (PMP), CompTIA Linux+
Languages
Arabic
Bilingual or Proficient (C2)
German
Advanced (C1)
English
Advanced (C1)
French
Elementary (A2)
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