Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic
KHALED EID

KHALED EID

Giza,C

Summary

Dynamic professional with extensive experience in facilities management at MARAKEZ and technical support, including IT help desk roles. Excelled in leveraging JavaScript and exceptional problem-solving skills to enhance customer service and operational efficiency. Proven track record in training users and streamlining processes, significantly improving service delivery.

Overview

4
4
years of professional experience

Work History

Facilities Helpdesk and Facilities Operation

MARAKEZ
11.2022 - Current
  • Manage the system and application to provide services to customers
  • Monitor all services offered to customers
  • Administer the water meter management system
  • Train customers on using the application and monitoring consumption
  • Oversee charging operations and meter payments, address issues, and coordinate with specialized teams for maintenance
  • Handle Petty Cash and purchases for all departments, including maintenance, housekeeping, and security
  • Purchase and supply materials for preventive and corrective maintenance work
  • Procure necessary materials for customer needs within units
  • Make and process purchase orders as required
  • Settle invoices with the finance department
  • Manage on-site operations and interact with customers
  • Handle invoices from service providers
  • Perform quality control in customer-facing areas
  • Document and record observations, submitting daily activity reports for maintenance, modifications, and installations
  • Oversee all tasks related to maintenance, cleaning, pest control, and supervise external service providers
  • Provide monthly reports on swimming pool operations and elevator issues
  • Develop staff schedules for each center monthly
  • Address and resolve customer construction-related issues
  • Provide 24/7 customer support and train technicians and supervisors on managing work orders and client concerns
  • Collect payments for services rendered
  • Reconcile payments with the finance department and deposit them in the bank

Technical Support Engineer

TE - Data Egypt
06.2022 - 10.2022
  • Working with customers and employees to identify computer problems and advising on solutions
  • Handling customer inquiries related to technical issues
  • Logging and maintaining records of customer and employee queries
  • Analyzing call logs to identify common trends and underlying problems
  • Updating self-help documents to enable customers and employees to resolve issues independently
  • Collaborating with field engineers to assist customers and employees with more complex problems

IT - HELP DESK

Enova by Veolia
06.2021 - 09.2021
  • Serving as the first point of contact for customers seeking technical assistance via phone or email
  • Performing remote troubleshooting using diagnostic techniques and relevant questions
  • Determining the best solution based on the issue and details provided by customers
  • Responding to queries either in person or over the phone
  • Training computer users
  • Maintaining the daily performance of computer systems
  • Running diagnostic programs to resolve problems

Education

B.Sc. - Computer Science

Culture and Science Institutes
October 6 City
01.2018

Skills

  • JavaScript
  • HTML5
  • Bootstrap CSS
  • Word
  • Excel
  • PowerPoint
  • 3Ds Max
  • Marvelous Design
  • Substance Painter
  • CCNA

Languages

Arabic
First Language
English
Elementary (A2)
A2

Timeline

Facilities Helpdesk and Facilities Operation

MARAKEZ
11.2022 - Current

Technical Support Engineer

TE - Data Egypt
06.2022 - 10.2022

IT - HELP DESK

Enova by Veolia
06.2021 - 09.2021

B.Sc. - Computer Science

Culture and Science Institutes
KHALED EID