KHALED EID
Giza,C
Summary
Dynamic professional with extensive experience in facilities management at MARAKEZ and technical support, including IT help desk roles. Excelled in leveraging JavaScript and exceptional problem-solving skills to enhance customer service and operational efficiency. Proven track record in training users and streamlining processes, significantly improving service delivery.
Overview
4
4
years of professional experience
Work History
Facilities Helpdesk and Facilities Operation
MARAKEZ
11.2022 - Current
- Manage the system and application to provide services to customers
- Monitor all services offered to customers
- Administer the water meter management system
- Train customers on using the application and monitoring consumption
- Oversee charging operations and meter payments, address issues, and coordinate with specialized teams for maintenance
- Handle Petty Cash and purchases for all departments, including maintenance, housekeeping, and security
- Purchase and supply materials for preventive and corrective maintenance work
- Procure necessary materials for customer needs within units
- Make and process purchase orders as required
- Settle invoices with the finance department
- Manage on-site operations and interact with customers
- Handle invoices from service providers
- Perform quality control in customer-facing areas
- Document and record observations, submitting daily activity reports for maintenance, modifications, and installations
- Oversee all tasks related to maintenance, cleaning, pest control, and supervise external service providers
- Provide monthly reports on swimming pool operations and elevator issues
- Develop staff schedules for each center monthly
- Address and resolve customer construction-related issues
- Provide 24/7 customer support and train technicians and supervisors on managing work orders and client concerns
- Collect payments for services rendered
- Reconcile payments with the finance department and deposit them in the bank
Technical Support Engineer
TE - Data Egypt
06.2022 - 10.2022
- Working with customers and employees to identify computer problems and advising on solutions
- Handling customer inquiries related to technical issues
- Logging and maintaining records of customer and employee queries
- Analyzing call logs to identify common trends and underlying problems
- Updating self-help documents to enable customers and employees to resolve issues independently
- Collaborating with field engineers to assist customers and employees with more complex problems
IT - HELP DESK
Enova by Veolia
06.2021 - 09.2021
- Serving as the first point of contact for customers seeking technical assistance via phone or email
- Performing remote troubleshooting using diagnostic techniques and relevant questions
- Determining the best solution based on the issue and details provided by customers
- Responding to queries either in person or over the phone
- Training computer users
- Maintaining the daily performance of computer systems
- Running diagnostic programs to resolve problems
Education
B.Sc. - Computer Science
Culture and Science Institutes
October 6 City01.2018
Skills
- JavaScript
- HTML5
- Bootstrap CSS
- Word
- Excel
- PowerPoint
- 3Ds Max
- Marvelous Design
- Substance Painter
- CCNA
Languages
Arabic
First Language
English
Elementary (A2)
A2
Timeline
Facilities Helpdesk and Facilities Operation
MARAKEZ
11.2022 - Current
Technical Support Engineer
TE - Data Egypt
06.2022 - 10.2022
IT - HELP DESK
Enova by Veolia
06.2021 - 09.2021
B.Sc. - Computer Science
Culture and Science Institutes
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