Khaled El Sherbiny
New Cairo
Summary
With over 20 years of extensive experience in the telecommunications field, possessing a deep and comprehensive understanding of the telecom market and effective business growth strategies. Proven track record in managing relationships with service providers and conducting detailed audits to ensure teams adhere to established standards and key performance indicators (KPIs). Expertise in operational service delivery performance assurance ensures that projects meet high-quality standards and achieve their objectives. As a Certified International Procurement Manager (CIPM), Exceling in blending strategic vision with operational excellence to drive efficiency and quality in telecom projects.
Overview
22
22
years of professional experience
Work History
Operation Manager
LANDMARK PLUS
6 2016 - Current
- Lead telecom project operations, ensuring achievement of all quality KPIs and standards by providing necessary resources and tools.
- Optimize and centralize warehousing processes to streamline project workflows.
- Develop comprehensive tracking systems to monitor operational activities, performance metrics, and financial KPIs.
- Implement cost-saving measures in expense processes, resulting in 10% reduction in operational costs.
- Build and develop teams, creating new opportunities to drive company growth.
- Facilitate cross-functional collaboration and coordination among project teams, ensuring effective communication and conflict resolution for successful project outcomes.
- Developing power-BI reports showing all projects metrics and KPIs.
- Resolved customer complaints in timely manner while ensuring customer satisfaction remains at optimal levels.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Authorized Service Provider Manager
ERICSSON
09.2013 - 06.2016
- Develop and deploy competitive bid strategies and RFX proposals, leveraging market insights and industry trends.
- Defined and managed Scope of Work for projects, including contractor selection, utilization, and performance assessment, ensuring alignment with contractual obligations (SLAs).
- Secure correct contractual prices according to agreed scope between project team and subcontractors.
- Proactively implemented performance improvement initiatives, utilizing comprehensive KPI collection and dissemination to enhance operational service delivery.
- Managed subcontractor forecasting and oversaw operational governance.
Acceptance Manager
ERICSSON
12.2010 - 09.2013
- Led project team to resolve all outstanding issues that block acceptance flow, resulting in improved cash collection and reducing tied capital to project.
- Set acceptance criteria with customers, ensuring clear understanding and agreement on project deliverables.
- Managed all acceptance activities from planning to execution, ensuring projects met established targets and quality standards.
- Acted as prim contact for acceptance-related issues, coordinating closely with clients to ensure smooth project transitions and successful completions.
- Generating monthly reports for senior management summarizing operational performance metrics.
3G coordinator
ERICSSON
05.2008 - 12.2010
- Ensured timely delivery of engineering targets for 3G sites, providing critical inputs and guidance to cross-functional teams.
- Maintained comprehensive progress reporting for customers and project management office, managing engineering and installation logs to track project milestones.
Senior Technical Support Engineer
ZTE
06.2005 - 05.2008
- Worked in major projects including Etisalat Optical Fiber Backbone bidding, WLL CDMA project, and various trial systems for Telecom Egypt and Military Signal Department.
- Provided technical expertise and support, facilitating successful implementation of cutting-edge telecommunications solutions.
BSS Engineer
NORTHSTAR
10.2004 - 06.2005
- Led the installation and commissioning of Vodafone radio base stations, ensuring optimal performance and integration within existing systems.
Transmission Engineer
NEC
09.2002 - 10.2004
- Managed the installation and commissioning of MobiNil Microwave links, delivering robust and reliable transmission solutions that supported network expansion.
Education
Bachelors Degree - Communication Engineering
Higher Technological Institute
10th Of Ramadan CitySkills
Customer Relationship Management
Acceptance Planning and Execution
Forecasting and KPI Measuring
Quality Assurance
Efficient multi-tasker, with exceptional organizational, leadership, interpersonal, communication skills, and problem solving skills
Operations Management
Process Improvement
Organizational Management
Team Leadership
Staff Development
Certificates and Training
- Certified International Procurement Manager (CIPM) from the International Purchasing and Supply Chain Management Institute.
- Project Management Professional (PMP) Training.
- MSS, BSS Technical Course.
- GSM RBS 2000 Basics.
- Synchronization of SDH Network System.
- Wireless Communication Course.
- Mobile Communication Course.
- Cisco Systems.
Timeline
Authorized Service Provider Manager
ERICSSON
09.2013 - 06.2016
Acceptance Manager
ERICSSON
12.2010 - 09.2013
3G coordinator
ERICSSON
05.2008 - 12.2010
Senior Technical Support Engineer
ZTE
06.2005 - 05.2008
BSS Engineer
NORTHSTAR
10.2004 - 06.2005
Transmission Engineer
NEC
09.2002 - 10.2004
Operation Manager
LANDMARK PLUS
6 2016 - Current
Bachelors Degree - Communication Engineering
Higher Technological Institute
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