Khaled Farouk Said

• Oversee and manage contract negotiation, drafting, and execution processes to ensure compliance with legal and organizational standards.

• Assist in developing and implementing contract policies and procedures to optimize efficiency and minimize risks.

• Collaborate with legal, financial, and operational teams to ensure contracts align with company objectives and regulatory requirements.

• Monitor contract performance, address disputes, and ensure proper contract execution and fulfillment.

• Support senior management in strategic planning related to contracts, procurement, and vendor management.

• Conduct market research and risk assessments to enhance contract terms and business relationships.

• Ensure all contracts are properly documented, tracked, and archived for easy retrieval and compliance auditing.

Oversees the handling and resolution of customer and employee complaints to ensure fairness, compliance, and satisfaction. Develops and implements complaint management policies, analyzes recurring issues to improve services and workplace conditions, and collaborates with relevant departments to enhance both customer experience and employee relations while ensuring adherence to company policies and regulations.

• Oversee and manage customer-related legal disputes and litigation cases.

• Develop legal strategies to resolve conflicts while ensuring compliance with regulations.

• Review customer contracts and agreements to minimize legal risks.

• Lead negotiations and settlements to protect company interests.

• Collaborate with legal teams and senior management for effective case resolution.

• Maintain case records and provide reports on litigation status.

Responsible for handling legal disputes and litigation cases related to customers. Reviews contracts, drafts legal documents, provides legal advice, and represents the company in negotiations or court proceedings to protect its interests while ensuring compliance with laws and regulations.