Khaled Hamdy

Focused on enhancing operational efficiency and driving continuous improvement across fulfillment and shipping workflows through data-driven strategies and cross-functional collaboration.

• Analyze and refine fulfillment and shipping processes to boost productivity and reduce turnaround times.
• Monitor key performance metrics to identify trends, uncover inefficiencies, and implement improvement initiatives.
• Maintain high operational standards through robust quality assurance practices and accuracy checks.
• Collaborate with cross-functional teams to align operational goals and improve overall performance.
• Proactively address operational challenges to ensure seamless workflow and business continuity.
• Integrate sustainability-focused practices to reduce waste and promote environmentally responsible operations.

Responsible for optimizing supply chain and fulfillment operations across UAE, Kuwait, and Iraq, ensuring operational consistency, performance improvement, and customer satisfaction across the region.

• Oversee day-to-day operations to ensure accurate, efficient, and timely order fulfillment.
• Analyze key performance indicators (KPIs) to identify trends, evaluate performance, and drive continuous improvement initiatives.
• Optimize fulfillment processes by implementing best practices and innovative operational solutions.
• Coordinate cross-border operations, ensuring alignment between UAE, Kuwait, and Iraq teams.
• Contribute to the development and execution of regional strategies to support business growth and operational excellence.
• Collaborate with multidisciplinary teams to promote high performance and a culture of continuous improvement.
• Manage relationships with key stakeholders, including suppliers, logistics partners, and internal teams.

As a Performance Data Analysis Specialist, I analyze and interpret complex datasets to support strategic decision-making and drive operational improvements. My role focuses on data accuracy, KPI monitoring, and actionable insights that enhance overall business performance.

• Collect and manage data from multiple sources, ensuring accuracy, consistency, and reliability.
• Conduct in-depth statistical analysis to identify trends, patterns, and performance gaps.
• Track key performance indicators (KPIs) to evaluate business efficiency and support process optimization.
• Develop clear, insightful reports and visual dashboards to communicate findings to stakeholders and leadership teams.
• Recommend and support the implementation of data-driven strategies for continuous improvement.
• Collaborate with cross-functional teams to align analytical insights with business goals.

As a Last Mile Escalation Specialist, I manage and resolve issues in the final stage of the delivery process to ensure both customer satisfaction and operational efficiency. My role involves proactive issue resolution, clear customer communication, and coordination with logistics teams to maintain high service standards.

• Proactively identify and resolve last-mile delivery issues to minimize delays and enhance customer experience.
• Act as the primary point of contact for customers regarding escalated delivery concerns, providing timely and accurate updates.
• Collaborate closely with drivers, logistics partners, and internal teams to ensure fast and effective issue resolution.
• Ensure compliance with company policies and regulatory standards, contributing to quality control in last-mile operations.
• Maintain detailed records of escalations and outcomes to support continuous process improvement.

As an Operations Specialist in the After Sales Team, I focus on delivering seamless post-purchase experiences by managing and improving after-sales processes. My role involves direct customer support, complaint resolution, and cross-functional collaboration to drive efficiency and ensure customer satisfaction.

• Provided high-quality support to customers, resolving issues and complaints promptly and professionally.
• Optimized after-sales operations, reducing response times and improving overall efficiency.
• Collaborated with logistics, customer service, and product teams to streamline processes.
• Maintained accurate records and generated reports to support strategic planning.