Khaled Hashim
Cairo
Summary
Sales leader with proven expertise in strategic planning, market analysis, and team management. Achieved significant revenue growth through data-driven strategies and enhanced client relationships. Demonstrated success in optimizing team performance and fostering client engagement, resulting in sustained business success. Skilled in negotiation and customer relationship management, contributing to increased market share and profitability.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Head of Sales
Smart Networks company
Cairo
01.2022 - Current
- Developed strategic sales plans to expand market reach and customer base.
- Analyzed market trends and competitive data to identify growth opportunities.
- Trained and mentored sales staff on product knowledge and engagement techniques.
- Managed client relationships to enhance satisfaction and loyalty.
- Directed sales team in proposal generation for revenue growth.
- Established customer relationship management systems for effective data management.
- Collaborated with leadership teams on initiatives supporting organizational goals.
- Monitored sales performance metrics to drive continuous improvement efforts.
Sales Manager
Smart Networks company
Cairo
03.2017 - 12.2021
- Developed data-driven sales strategies, resulting in 40% revenue growth in first quarter.
- Established long-term relationships with key enterprise accounts to enhance customer loyalty.
- Managed team performance through regular coaching and feedback sessions to optimize productivity.
- Collaborated with marketing team to create effective promotional campaigns and materials.
- Analyzed market trends to identify opportunities for product expansion and growth.
- Conducted training sessions to enhance staff product knowledge and sales techniques.
- Oversaw inventory management to maintain optimal stock levels and availability.
- Led sales planning and account management initiatives to achieve team goals.
Senior Account Manager
Smart Networks company
Cairo
01.2013 - 02.2017
- Developed strategic account plans aligned with company objectives to drive revenue growth.
- Managed key client relationships, ensuring satisfaction and retention through proactive engagement.
- Coordinated cross-functional teams to deliver effective solutions tailored to client needs.
- Analyzed market trends, identifying new business opportunities for expansion and cross-selling.
- Facilitated contract negotiations, securing favorable terms and pricing for clients.
- Mentored junior account managers on best practices for client engagement and relationship building.
- Presented product updates and service offerings to stakeholders, enhancing communication and awareness.
- Implemented feedback mechanisms to improve service delivery processes and client satisfaction.
Account Manager
Smart Networks company
Cairo
01.2011 - 12.2012
- Managed client relationships, ensuring satisfaction and retention through effective communication strategies.
- Developed tailored proposals meeting client needs, expectations, and maximizing account revenue.
- Coordinated project timelines and resources for successful project delivery and client satisfaction.
- Facilitated inter-team communication to streamline processes and enhance productivity.
- Conducted regular account reviews to assess progress and identify client needs.
- Trained junior staff on best practices in account management and industry tools.
- Implemented feedback mechanisms to improve service quality for clients.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction.
Quality Assurance Engineer
Telsol company-El-sewedy Group
Cairo
08.2009 - 12.2010
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Developed and implemented quality assurance protocols to enhance operational efficiency.
- Collaborated with cross-functional teams to address quality-related issues and improvements.
- Trained staff on quality assurance practices and inspection techniques for consistent results.
- Analyzed data from quality audits to identify trends and areas for improvement.
- Reviewed documentation and reports to verify adherence to company policies and procedures.
- Maintained knowledge of industry developments and regulatory requirements for quality assurance purposes.
- Implemented quality control tools and methodologies to enhance product quality and reduce defects.
Education
Bachelor of Science -
Al-Azhar University- Cairo
05-2006
Skills
- Strategic planning and market analysis
- Customer relationship management
- Sales tracking and reporting
- Proposal development
- Data-driven decision making
- Team leadership and management
- Collaborative marketing strategies
- Staff training and development
- Problem solving techniques
- Time management
- Negotiation skills
- Pipeline management
- Business planning and development
- Market intelligence analysis
- KPI analysis and performance metrics
- Profit generation strategies
Languages
English
Advanced (C1)
C1
Arabic
Native
Native
Certification
Cisco Sales Expert V6 (CSE
Affiliations
Reading, sports, traveling.
Timeline
Head of Sales
Smart Networks company
01.2022 - Current
Sales Manager
Smart Networks company
03.2017 - 12.2021
Senior Account Manager
Smart Networks company
01.2013 - 02.2017
Account Manager
Smart Networks company
01.2011 - 12.2012
Quality Assurance Engineer
Telsol company-El-sewedy Group
08.2009 - 12.2010
Bachelor of Science -
Al-Azhar University- Cairo