Khaled Hassan Ibrahim
Telecom Project Manager | Service Delivery Expert | Implementation Specialist
Cairo
Summary
Dynamic telecom professional with over 12 years of experience managing large-scale telecom projects across diverse regions. Proven expertise in network rollouts, process optimization, and resource management, with a demonstrated track record of improving project efficiency by 20%-30%. Recognized for strategic thinking, operational excellence, and driving innovative solutions to exceed customer expectations and achieve sustainable growth.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
FSO Manager
Ericsson
Middle East & Africa
01.2019 - 01.2024
- Company Overview: Ericsson - Middle East & Africa
- Directed 5G Aspiration, modernization, IBS, and new build projects across 16 countries, managing teams of 70+ professionals
- Improved project timelines by 15% through optimized SLAs/KPIs and risk mitigation strategies
- Reduced downtime by 20% during critical projects, including the STC 5G Aspiration and Tigo Modernization projects
- Launched workforce programs, reducing costs by 10% while enhancing delivery timelines
- Recognized for innovative execution strategies, achieving 100% customer satisfaction
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Senior Implementation Manager
Ericsson
Egypt
01.2018 - 01.2019
- Company Overview: Ericsson - Etisalat, Egypt
- Delivered 500+ New sites on time, saving 25% on project costs through resource optimization and effective plan
- Enhanced regulatory compliance by monitoring SLAs and KPIs, achieving zero delays in delivery
- Collaborated with cross-functional teams to integrate expansion rollouts with ongoing new build project
Quality & Acceptance Manager
Ericsson
Egypt
01.2017 - 01.2018
- Company Overview: Ericsson - Etisalat, Egypt
- Cleared all backlogged projects with 100% invoicing completed ahead of deadlines, reducing delays by 20%
- Conducted quality awareness training, improving team adherence to metrics by 30%
Project Coordinator
Ericsson
Egypt
01.2015 - 01.2017
- Company Overview: Ericsson - Etisalat, Egypt
- Integrated 1,000 LTE sites ahead of schedule, earning customer accolades
- Increased KPI efficiency by 30% and resolved technical/logistical challenge
Field Engineer
Ericsson
Egypt
01.2012 - 01.2014
- Company Overview: Ericsson - Vodafone, Egypt
- Installed, commissioned, and maintained Ericsson radio equipment, ensuring seamless operations
- Resolved integration challenges, reducing troubleshooting time by 25%
Education
Bachelor's Degree - Electronics & Telecommunication Engineering
Mansoura University
Egypt 01.2005 - 01.2010
Skills
Project Management
Strategic and Financial Management
Service Delivery and Governance
Leadership and Team Development
Certification
PMP | PMI
Volunteeringandleadershipinitiatives
- FSO Upskilling Program, 01/01/21, 12/31/24, Trained 15 team members in advanced operational techniques, boosting performance by 20%.
- Fresh Engineers & Technicians Program, 01/01/21, 12/31/24, Designed and implemented training programs, supporting team expansion by 50%.
Timeline
PMP | PMI
01-2025
Leadership Core Curriculum| Ericsson
10-2024
Six Sigma Yellow Belt| Ericsson
12-2023
Global Critical Skills| Skillsoft
04-2023
Financial Management| Greenlight
07-2022
FSO Manager
Ericsson
01.2019 - 01.2024
Senior Implementation Manager
Ericsson
01.2018 - 01.2019
Quality & Acceptance Manager
Ericsson
01.2017 - 01.2018
Project Coordinator
Ericsson
01.2015 - 01.2017
Field Engineer
Ericsson
01.2012 - 01.2014
Bachelor's Degree - Electronics & Telecommunication Engineering
Mansoura University
01.2005 - 01.2010