Khaled Mohamed Amen
Senior Operations Supervisor
Giza
Summary
Dynamic Senior Operations Supervisor , adept at process optimization and team leadership. Successfully enhanced operational performance through strategic planning and effective communication, resulting in improved customer satisfaction. Skilled in incident reporting and budget management, fostering strong relationships across departments to drive efficiency and excellence.
Experienced with overseeing complex operational functions to streamline processes and enhance productivity. Utilizes strategic planning and effective team management to meet organizational goals. Knowledge of implementing best practices to drive continuous improvement and operational excellence.
Professional operations leader with proven ability to drive efficiency and streamline processes in dynamic environments. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expert in logistics management, process improvement, and workforce optimization. Known for reliability and effective communication skills.
Overview
10
10
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Operations Supervisor
Counsel Masters West Bank Mall, Mamsha Ahl Misr
Cairo, Cairo Governorate
01.2023 - Current
- Report incidents for discussion with the Operations Manager through constant visits to all zones in the mall.
- Evaluate the daily operations in the mall through constant follow up and visits to ensure that all tenants are operating smoothly according to operations" standards with no irregularities.
- Report all issues related to Customer Service, Maintenance, Housekeeping, Security, and Safety to Management to be resolved immediately according to internal standards.
- Follow up on work progress through traffic on the units and the corridors of the mall and make daily memos, penalties, periodical weekly and monthly reports.
- Participate in implementation of the plans for promotional activities and annual festivals at the mall.
- Establish internal operational system, policies and procedures for quality assurance, customer service and food safety.
- Review outsourced utility bills against contract terms and operational KPIs to ensure compliance with received services and prevent operational issues.
- Coordinated cross-departmental communication to facilitate seamless project execution, ultimately improving overall company efficiency.
- Ensured compliance with industry regulations and safety standards through continuous monitoring and enforcement.
- Facilitated collaboration between departments for effective issue resolution, resulting in improved interdepartmental relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led a team of 15+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Facilities Manager
High City Compound
Abor City
11.2022 - 10.2023
- Improved facility efficiency by implementing preventative maintenance programs and scheduling regular inspections.
- Assisted in emergency response planning, developing procedures to handle various scenarios effectively and safely.
- Contributed to the development of facility policies and procedures, ensuring a consistent and cohesive approach to management.
- Maintained detailed records of all facility operations, including work orders, equipment logs, and regulatory documentation.
- Led employee training sessions on workplace safety guidelines, reducing the number of incidents occurring within the facility.
- Coordinated space planning efforts, optimizing layouts for maximum functionality and productivity within the facility.
- Achieved high levels of cleanliness across all areas of the facility by establishing thorough custodial schedules.
- Managed a team of maintenance technicians, providing training and guidance to ensure optimal performance.
- Coordinated with other departments during large-scale events or projects to ensure seamless integration of facilities-related tasks into overall plans.
- Developed safety protocols and conducted regular drills to maintain a safe working environment for employees and visitors.
- Established strong relationships with vendors, ensuring timely delivery of goods and services at competitive prices.
- Enhanced tenant satisfaction through prompt resolution of maintenance requests and proactive communication with occupants.
- Assisted in the procurement of equipment and materials for facility operations, researching options to obtain the best quality at competitive prices.
- Implemented energy-saving initiatives, resulting in reduced utility costs and a greener facility footprint.
- Collaborated with management on long-term capital projects, assisting in the development of budgets and timelines for completion.
- Evaluated facility operations and personnel for safety and health regulations compliance.
Assistant Operations Manager
Hub 50 Mall
Cairo
02.2020 - 10.2022
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
Operations Supervisor
The Corner Mall
Cairo, Cairo Governorate
01.2017 - 02.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Operations Executive
Sun City Mall
Cairo, Cairo Governorate
04.2015 - 01.2017
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Collaborated on operational support tasks to achieve common goal.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
High School Diploma -
Faculty of Law
Helwan, Egypt 09.2025 - 07.2025
Skills
Operational planning
Certification
Certified Associate Project Management(CAPM)
Timeline
High School Diploma -
Faculty of Law
09.2025 - 07.2025
Certified Associate Project Management(CAPM)
03-2025
Customer Service Foundations
08-2024
Senior Operations Supervisor
Counsel Masters West Bank Mall, Mamsha Ahl Misr
01.2023 - Current
Assistant Facilities Manager
High City Compound
11.2022 - 10.2023
Assistant Operations Manager
Hub 50 Mall
02.2020 - 10.2022
CEO preparation and crisis management diploma
02-2019
Operations Supervisor
The Corner Mall
01.2017 - 02.2020
Operations Executive
Sun City Mall
04.2015 - 01.2017
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