KHALED MOUSTAFA
Cairo
Summary
Sales Team Leader with over six years of proven experience in the travel and tourism industry, specializing in B2B sales, supplier relationship management, and customer retention. Adept at negotiating directly with hotel sales managers and destination suppliers to secure competitive rates and customized travel solutions. Skilled at building reseller networks through travel agencies to maximize revenue, while actively supporting and coaching sales teams in direct-to-consumer (B2C) operations. Strong lead...
Overview
11
11
years of professional experience
Work History
Sales Team Leader
Travel Sawa
05.2022 - Current
- - Managed business-to-business (B2B) travel sales by negotiating with hotel sales managers and building a network of agency partners.
- - Built and kept strong relationships with local suppliers, including hotels and transportation providers.
- - Managed travel package sales through external travel agencies, building a reseller network and driving additional revenue channels.
- - Actively supported and guided the sales team in direct-to-consumer (B2C) operations to ensure high conversion rates and customer satisfaction.
- - Coordinated flights and accommodation logistics, ensuring full-package readiness for market distribution.
- - Worked closely with suppliers to improve travel services and meet client needs.
- - Ran regular training sessions to improve product knowledge and sales techniques.
- - Analyzed sales data to find growth opportunities and presented performance reports to senior management.
- - Set up new ways to follow up on old leads, greatly improving conversion rates.
Sales Agent
Travel Sawa
12.2019 - 05.2022
- - Sold a wide range of travel services, including airline tickets, hotel stays, and vacation packages.
- - Managed client inquiries, reservations, and payment processing with a focus on customer satisfaction.
- - Consistently exceeded sales targets, achieving double the sales figures compared to the team average.
- - Built strong relationships with suppliers by negotiating favorable terms and handling complex travel arrangements directly.
Sales Specialist
Penguin Tours
01.2019 - 12.2019
- - Customized travel programs according to client requirements, negotiating directly with travel providers and hotels.
- - Handled full travel plans, including transportation, accommodation, and activities, ensuring a smooth experience.
- - Showed strong problem-solving skills by managing unexpected travel issues quickly and efficiently.
Customer Service Representative
Orange Egypt
03.2017 - 02.2018
- - Resolved customer inquiries, complaints, and technical issues with a strong focus on service quality.
- - Kept CRM records updated and helped improve customer satisfaction.
Retail Sales Associate
Mobile Shop
07.2014 - 12.2016
- - Delivered excellent customer service, advised customers on product selections, and kept retail displays well-organized.
- - Took a big part in managing stock levels and improving sales performance.
Education
Bachelor - Tourism Studies
Faculty of Tourism and Hotels, Helwan University
09.2017
Skills
- - Supplier Relationship Management
- - B2B Sales & Negotiation
- - B2C Sales Support and Coaching
- - Hotel Contracting and Rate Negotiations
- - Reseller Network Development
- - Sales Strategy Development
- - Team Leadership & Coaching
- - Customer Retention Strategies
- - Contract Negotiation
- - CRM Systems (Customer Relationship Management)
- - Destination Management Coordination
Languages
- Arabic: Native
- English: Highly Proficient
Timeline
Sales Team Leader
Travel Sawa
05.2022 - Current
Sales Agent
Travel Sawa
12.2019 - 05.2022
Sales Specialist
Penguin Tours
01.2019 - 12.2019
Customer Service Representative
Orange Egypt
03.2017 - 02.2018
Retail Sales Associate
Mobile Shop
07.2014 - 12.2016
Bachelor - Tourism Studies
Faculty of Tourism and Hotels, Helwan University
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