Khaled Munir Hussein
Help Desk Administrator
Summary
Accommodating Help Desk Administrator with more ten years of experience interacting cordially with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations.
Highly motivated and interacting with help desk staff.
Seek and maintain full-time position that offers professional challenges
utilizing interpersonal skills, excellent time management and problem- solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Help Desk Administrator
Capital Group Properties
cairo
05.2020 - Current
- Responded promptly to incoming sales leads and requests for technical support.
- Recruited, trained and supported help desk technicians and representatives.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Managed high levels of call flow and responded to technical support needs.
Secretary & Help Desk Administrator
Kharafi National
cairo
08.2019 - 04.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Updated spreadsheets and databases to track, analyze and report on performance.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Scheduled appointments and conducted follow-up calls to clients.
Account & Data Entry
Hassan Allam
cairo
06.2015 - 06.2019
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Supervisor Of Air Conditioner
Unionaire Group
cairo
08.2010 - 08.2014
- Created plans and communicated deadlines to complete projects on time.
- Prepared variety of different written communications, reports and documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Received and processed stock into inventory management system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
Brunch Mangers
Carina Body Wear
cairo
02.2009 - 07.2010
- Maintained energy and enthusiasm in fast-paced environment.
- Developed team communications and information for meetings.
- Received and processed stock into inventory management system.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
Supervisor
Alico Insurance
cairo
06.2008 - 01.2009
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Sales Manager
Ramak Agency of Propaganda and publicity
cairo
02.2007 - 12.2008
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
Bachelor - Information System Management
Teba Academy
Cairo 09.2002 - 01.2006
Skills
Technical issues analysis
Customer service expert
Teamwork and Collaboration
Client relationship management
Detailed documentation
Report analysis
Service desk team management
Support policy planning
Staff Management
Schedule optimization
Client account management
Operations management
Additional Information
Date of Birth: 17/4/1983
Nationality: Egyptian
Status: Married
Military Service: Exempted
Training & Courses
-Maintenance
-Maintenance professional
-Networking (workgroup)
-Visual basic 6
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Help Desk Administrator
Capital Group Properties
05.2020 - Current
Secretary & Help Desk Administrator
Kharafi National
08.2019 - 04.2020
Account & Data Entry
Hassan Allam
06.2015 - 06.2019
Supervisor Of Air Conditioner
Unionaire Group
08.2010 - 08.2014
Brunch Mangers
Carina Body Wear
02.2009 - 07.2010
Supervisor
Alico Insurance
06.2008 - 01.2009
Sales Manager
Ramak Agency of Propaganda and publicity
02.2007 - 12.2008
Bachelor - Information System Management
Teba Academy
09.2002 - 01.2006