Khaled Sakr

• Collaborated with senior management to develop annual business plans focused on driving branch growth and profitability.
• Ensured timely completion of required audits by closely monitoring internal controls adherence throughout the branch network.
• Assisted in developing marketing campaigns aimed at increasing brand awareness and attracting new clients from diverse demographics within the target region.
• Optimized branch staffing levels through strategic recruitment initiatives, resulting in improved productivity and employee retention rates.
• Managed daily branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Coached and mentored a team of retail banking professionals to consistently achieve established performance goals.
• Motivated employees to deliver exceptional service by creating a positive, supportive work environment that fosters teamwork and collaboration.
• Optimized the branch''s digital banking experience by implementing user-friendly online platforms designed to encourage self-service transactions, ultimately reducing wait times and improving overall customer satisfaction.
• Managed customer complaints promptly, resolving issues effectively to foster long-term client relationships built on trust and mutual respect.
• Maximized overall branch performance by consistently monitoring and analyzing key performance indicators to identify areas for improvement.

• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
• Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
• Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
• Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
• Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
• Collaborated with senior management to develop strategies for increasing market share and overall profitability.
• Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
• Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
• Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

• Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
• Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
• Developed a loyal customer base through personalized service and tailored financial solutions.
• Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
• Built strong relationships with local businesses, fostering partnerships that benefited both parties.
• Oversaw budget planning and expense management for the branch, ensuring financial goals were met or exceeded consistently.

• Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
• Improved operational efficiency by streamlining processes and implementing automation tools.
• Implemented performance metrics to monitor progress, identify issues, and inform decisionmaking.
• Directed daily operations while maintaining high levels of productivity among team members.
• Mentored team members, fostering an environment of continuous learning and professional development.
• Aligned departmental activities with corporate objectives by creating cohesive action plans.
• Boosted employee morale through the implementation of recognition programs and feedback channels.
• Collaborated with stakeholders to establish clear goals and expectations for operational success.
• Enhanced customer satisfaction by identifying areas of improvement and developing targeted strategies.
• Championed quality control measures to ensure consistent delivery of exceptional productsservices.
• Developed and executed strategic plans to drive growth and achieve company objectives.
• Oversaw vendor relationships, negotiating contracts that aligned with organizational needs while reducing costs.
• Launched new product lines by coordinating efforts across multiple departments, resulting in increased revenue generation.
• Developed and implemented strategies to maximize customer satisfaction.

• Led training sessions for employees on proper cash-handling procedures, resulting in a decrease in discrepancies.
• Monitored daily revenues through careful attention to detail, identifying potential issues before they escalated.
• Implemented internal controls to minimize risk exposure and safeguard company assets.
• Oversaw annual audits, ensuring compliance with regulatory requirements and maintaining financial integrity.
• Ensure that the procedures stipulated by Egyptian law for operating gambling casinos are implemented.
• Attending cash inventory committees and preparing official reports to prove profits/losses
• Supervise the addition or subtraction of chips from gaming tables.

+ Monitor bets and focus with casino customers

+ Providing the dealer with the necessary instructions during the game to ensure that no mistakes occur during and after the game starts.

+ Cash register that is exchanged for chips at the table

+ Treating customers with a welcoming manner helps attract more customers and increase cash flow to the gaming table.

+ Follow the internal instructions and work procedures stipulated and do not violate them.