Khaled Shawky Mohamed Saleh
Airport Service Officer
Cairo
Summary
Service professional with solid track record in customer service and operational management. Adept at leveraging experience to drive process improvements and optimize customer experiences. Known for team collaboration, adaptability, and achieving results through effective communication and problem-solving skills.
Overview
24
24
years of professional experience
24
24
Certifications
3
3
Languages
Work History
Airport Service Officer
Oman Air
12.2015 - Current
- Monitoring flight’s operation activities in all areas.
- Maintain achieving the station's KPI required.
- Preparing annual Budget and monitoring same during live operation.
- Review & verify all finance issues such as Petty Cash / Compensations / Excess Baggage / Ancillaries / Assets / Contracts / Invoices.
- Follow up the station reports, Statistics, Staff duties, Roster, punctuality, performance, Training records…etc.
- Responsible for following up the quality output of the staff, and subcontracted handling agents.
- Dealing with airport authorities regarding operation issues.
- Deputizes the Station Manager during his/her absence to fulfill all his responsibilities and Liaises with the station manager on all relevant problems affecting flight/passenger services/operation.
Acting Assistant Station Manager
NILE AIR
04.2011 - 11.2015
- Monitoring flight operation activities, Responsible for the quality output of the staff, of subcontracted handling agents.
- Responsible for: station reports, Statistics, Staff duties, Roster, punctuality, performance….Etc.
- Deputizes the Station Manager in his/her absence to fulfill all his responsibilities and Liaises with the station manager on all relevant problems affecting flight services.
- Reason For Leaving: Ne opportunity to make a step forward in my career.
Guest Service Supervisor
Wataniya Airways
04.2009 - 03.2011
- Supervise flight operation activities, Monitoring GHA duties to insure the achievement Of the company standard & procedures requirements.
- Plus station administrative work, monitoring staff’s duties, Roster, punctuality, performance… Etc
- Maintains good working relationships with all Airport Authorities.
- Reason For Leaving: Cease of it's operation.
Deputy Station Manager
Top Aviation
10.2003 - 03.2009
- Administrative work, monitoring staff’s duties, Roster, punctuality, performance… Etc
- Maintains good working relationships with all Airport Authorities.
- Deputizes the Station Manager in his/her absence to fulfill all his responsibilities and Liaises with the station manager on all relevant problems affecting flight services.
- Reason For Leaving: New opportunity to make a step forward in my career
Traffic Officer
International Aviation Bureau
04.2002 - 09.2003
- Officer for check-in counter
- Reason For Leaving: To get new experiences.
Representative
ISIS TRAVEL
08.2001 - 11.2001
- Leader escorting with Italians group
- Reason For Leaving: Find good chance with good field
Education
Bachelor of Arts - Italian, Greece, Latin languages
Ain Shams
05.1999
Skills
- Operating system: Windows System with variant versions
- Software system: Office with latest versions
- Profession system: Related to Aviation:
- 1- Sabre System : DCS Check-in, Load Manager, Sabre Digital workspace Check-in System
- 2- Amadeus Altea DCS:- Altea Customer Management Trainer (TOT), Altea DCS Implementation Manager (CM, Business rule, Departure Plane)
Certification
Station Ground Handling Management "SGHM" 2023 (Oman Air).
Interests
Sports, Travel
Additional Education
Italian Culture Center: Italian language Course
Other Information
- Location of employment: Any
- Shift work: Accepted.
- Expected date of Joining: In accordance with the current Notice Period.
Timeline
Airport Service Officer
Oman Air
12.2015 - Current
Acting Assistant Station Manager
NILE AIR
04.2011 - 11.2015
Guest Service Supervisor
Wataniya Airways
04.2009 - 03.2011
Deputy Station Manager
Top Aviation
10.2003 - 03.2009
Traffic Officer
International Aviation Bureau
04.2002 - 09.2003
Representative
ISIS TRAVEL
08.2001 - 11.2001
Bachelor of Arts - Italian, Greece, Latin languages
Ain Shams
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