Khalid Salah
Cairo
Summary
Experienced operations management professional with a background in logistics and customer service. A hands-on leader is skilled at providing training, direction, support, and motivation to teams while also ensuring adherence to safety regulations and corporate policies, procedures, and standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Operations Manager
Yalla Felsekka
04.2021 - Current
- Manage day-to-day operations & Meet with the managed fleet on a regular basis to offer essential feedback and encouragement.
- Coordinate and report on continuing difficulties with superiors.
- Determine fleet-related problems and devise viable solutions
- -Supervising and being accountable for 1000+ daily orders in the Giza, 6th of October, and Sheikh Ziyad areas.
- -Managed and supervised the fleet's service quality in terms of timeliness, attitude, appearance, and delivery time.
- Increasing the utilization rate of all vehicles to the highest possible level.
- Maintain operational efficiency while keeping expenditures to a minimum.
- Supply planning for existing and new clients.
- Weekly payment control and courier release.
- Report reconciliation to match on-the-ground achieved statistics.
Operations Manager
Akelni Food Delivery
09.2019 - 03.2021
- Developing the delivery operations policy and follow-up on its implementation
- Orchestrated comprehensive cash collection strategies for B2B clients in the food delivery sector, managing a dynamic team tasked with collecting fees from partner restaurants, and leveraged fintech tools for heightened efficiency.
- Conducted regular analysis of cash collection team performance using fintech reporting tools, providing insights into collection trends and implementing data-driven strategies to optimize efficiency in collecting fees from partner restaurants.
- Led initiatives to identify and implement process improvements in cash collection through fintech-driven enhancements, resulting in increased efficiency and accuracy.
- Provided comprehensive training to the cash collection team on the effective use of fintech tools for collecting fees from partner restaurants, enhancing their proficiency and adaptability.
- Drove process improvements in cash collection through fintech enhancements, heightening accuracy in partner restaurant transactions.
- Conducted regular training sessions for the delivery team, improving proficiency in executing efficient and timely deliveries.
- Monitored delivery performance, identified areas for improvement, and implemented targeted strategies.
- Ensured compliance with fintech regulations and industry standards in the cash collection process, collaborating with legal and compliance teams to update policies specifically tailored for fee collection from partner restaurants.
- Trained team members on performance metrics and consumer behavior identification.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Implemented advanced fintech solutions, reducing errors and improving reconciliation processes for partner restaurant transactions.
- Developed all process controls and metrics for daily management of Call Center.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Operations Coordinator
Carriage Egypt
04.2019 - 08.2019
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Evaluated and adjusted routes based on daily needs, available couriers, traffic hazards and weather conditions.
- Directed investigations to verify and resolve customer or shipper complaints.
- Identified issues, analyzed information and provided solutions to problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Assure that every courier is following quality standards in pick up and drop off .
- Worked flexible hours; night, weekend, and holiday shifts.
Front Desk Associate
Presidental Esthetics Center & Institute
05.2017 - 01.2018
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Organized paperwork such as charts and reports for office and patient needs.
Complaint Coordinator
Smart Link BPO Solutions
01.2017 - 05.2017
Customer Service Representative
Vodafone EG
10.2016 - 12.2016
Call Center Agent
Mobily KSA
08.2015 - 04.2016
Education
BBA - Foreign Trade
Faculty of Commerce -English Section
Helwan University05.2017
Skills
- Employee training and development
- Report analysis
- Report development
- Fleet Management & Logistics
- Customer Relationship Management Software (CRM)
- Profit and Loss Management
- Logistics Management
- Quality Management
Certification
- Six Sigma Foundations
- Online MBA
- Supply Chain Foundations
- Business English
- Accounting By Excel
- Financial Trade
- Training for employment
- CMA Part 1 Preparation
- The Online Marketing Fundamentals qualification
- Summer Internship at Commercial international bank ( CIB)
Timeline
Area Operations Manager
Yalla Felsekka
04.2021 - Current
Operations Manager
Akelni Food Delivery
09.2019 - 03.2021
Operations Coordinator
Carriage Egypt
04.2019 - 08.2019
Front Desk Associate
Presidental Esthetics Center & Institute
05.2017 - 01.2018
Complaint Coordinator
Smart Link BPO Solutions
01.2017 - 05.2017
Customer Service Representative
Vodafone EG
10.2016 - 12.2016
Call Center Agent
Mobily KSA
08.2015 - 04.2016
BBA - Foreign Trade
Faculty of Commerce -English Section
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