Kholoud Abdel Hameed
Guest Experience Ambassador
Alexandria
Summary
Adept at enhancing guest experiences and boosting sales, I leveraged strong empathy and exceptional communication at Casa Cook El Gouna Hotel to resolve complaints and streamline processes. My leadership at African Queen Travel increased client satisfaction, while strategic planning at Lifecomm expanded our client base. I excel in complaint handling and teamwork, driving results through collaboration and innovative solutions. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Experience Ambassador
Casa Cook El Gouna Hotel
2023.07 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Maintained up-to-date knowledge on local attractions and events in order to provide relevant suggestions based on guest preferences.
- Resolved guest complaints efficiently, demonstrating professionalism and empathy while finding suitable resolutions.
- Collaborated with housekeeping staff to ensure timely room availability for early arrivals.
- Scheduled and confirmed restaurant reservations for guests.
- Performed regular audits of reservation data, identifying discrepancies and rectifying errors for improved accuracy in occupancy reports.
Executive Assistant
Carnavial Trading Co
2022.02 - 2023.06
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Sales Manager
African Queen Travel
2020.01 - 2022.02
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Telesales Manager
Lifecomm
2019.02 - 2020.01
- Consistently exceeded monthly sales targets through effective leadership and strategic planning initiatives.
- Expanded client base through targeted outreach efforts, securing valuable long-term contracts for the company.
- Collaborated with marketing teams to create impactful promotional materials for telesales efforts.
Sales Team Leader
Benaa Constriction and Contracting
2017.01 - 2019.02
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
Education
Certified - Hospitality System
Oracle University
2001.04 -
Bachelor of Accountancy - Accounting
Faculty of Commerce, Alexandria University
Alexandria, Egypt 2001.04 -
Skills
Strong empathy
Guest Relations
Complaint Handling
Tour Guiding
Teamwork and Collaboration
Exceptional communication
Languages
Arabic
Native language
English
Upper intermediate
B2
Certification
CSP - Certified Sales Professional
Timeline
Guest Experience Ambassador
Casa Cook El Gouna Hotel
2023.07 - Current
Executive Assistant
Carnavial Trading Co
2022.02 - 2023.06
Sales Manager
African Queen Travel
2020.01 - 2022.02
Telesales Manager
Lifecomm
2019.02 - 2020.01
Sales Team Leader
Benaa Constriction and Contracting
2017.01 - 2019.02
Certified - Hospitality System
Oracle University
2001.04 -
Bachelor of Accountancy - Accounting
Faculty of Commerce, Alexandria University
2001.04 -
CSP - Certified Sales Professional
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