Kholoud Hany
Receptionist
Summary
Experienced receptionist with over 3 years in customer service and administrative
support. Skilled in managing front desk operations, handling inquiries, and resolving client issues professionally. Strong ability to coordinate between teams and clients, ensuring smooth communication and satisfaction. Seeking a receptionist role to apply my organizational skills, professionalism, and client-focused approach.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Sales & Social Media Specialist
3A Import & Export
01.2024 - 01.2025
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
- Increased brand awareness by developing and implementing targeted social media campaigns.
- Created customized marketing materials to increase product awareness.
Receptionist
Dr Toka Abdelshakour
08.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Conference Organizer
Arab Federation for Dispute Resolution
02.2023 - 02.2023
- Solicited constructive feedback from attendees following each event via surveys or focus groups in order to continually refine offerings.
- Developed strong relationships with sponsors, generating increased financial support for future events.
- Enhanced attendee experience by meticulously planning conference agendas and schedules.
- Oversaw event registration process by collecting and tracking attendee information.
Field Coordinator
Al Tadamun Microfinance Foundation
11.2019 - 01.2023
- Enhanced team productivity with effective delegation and clear task assignment.
- Coordinated with clients,data entry, and supported field operations.
- Liaised between clients and teams on-site, ensuring that all queries are addressed promptly and accurately, resulting into utmost client satisfaction.
Education
Bachelor of Arts - Libraries, Documents And Information Technology
Cairo University
Cairo, Egypt 04.2001 -
Skills
Social media marketing
Timeline
Sales & Social Media Specialist
3A Import & Export
01.2024 - 01.2025
Receptionist
Dr Toka Abdelshakour
08.2023 - 10.2023
Conference Organizer
Arab Federation for Dispute Resolution
02.2023 - 02.2023
Field Coordinator
Al Tadamun Microfinance Foundation
11.2019 - 01.2023
Bachelor of Arts - Libraries, Documents And Information Technology
Cairo University
04.2001 -
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