Timeline
Work History
Overview
Education
Skills
Summary

Kholoud Mohsen

Duty officer
Cairo

Timeline

Duty Officer - Tiger Aviation Service
02.2015 - Current
Team Leader - Etisalat Misr
2012.12 - 2014.10
Future Academy - Bachelor of Computer Science , Information System
09.2007 - 07.2011

Work History

Duty Officer

Tiger Aviation Service
CAIRO, cairo
02.2015 - Current
  • Assisted in the planning and execution of complex aviation missions, contributing to successful outcomes.
  • Supported operations by managing professional communications, tracking data and managing records.
  • Transmitted flight plans and arrival reports to flight and air traffic control centers.
  • Adhered to safety procedures when managing logistics for pilot and ground crew.
  • Created and implemented filing and organization practices for documents, reports and calendars.
  • Posted and interpreted weather reports and decoded sequence reports.
  • Developed innovative solutions for logistical challenges faced during aircraft loading processes, reducing delays and increasing client satisfaction levels.
  • Assisted in managing the airline''s VIP lounge, ensuring guests enjoyed a comfortable stay before their flights.
  • Supported airline team members in completing necessary paperwork and documentation accurately and efficiently.
  • Provided exceptional customer service by addressing passenger inquiries with patience and understanding.
  • Coordinated with flight crew members to ensure seamless transitions between ground services and in-flight operations.
  • Performed regular checks of the gate area to maintain cleanliness and orderliness, contributing to a pleasant passenger experience.
  • Handled lost or delayed baggage situations with empathy and professionalism, working diligently to reunite passengers with their belongings as quickly as possible.
  • Assisted passengers with special needs, ensuring their comfort and safety throughout their airport experience.
  • Prepared detailed reports on daily operations for management review, highlighting areas for improvement and suggesting potential solutions.
  • Collaborated with other ground staff to address passenger concerns and resolve issues promptly, improving overall service quality.
  • Maintained a welcoming atmosphere at the gate area, fostering a positive travel experience for passengers.
  • Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
  • Explained rules to passengers and helped correctly transfer between lines.
  • Answered questions regarding flight schedules, travel routes and arrival times.
  • Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to maintain satisfaction levels.
  • Promoted a strong teamwork environment by fostering open communication and collaboration among staff members.
  • Improved landscape aesthetics by implementing innovative design concepts and supervising the maintenance team.
  • Enhanced team productivity through effective scheduling, task delegation, and performance monitoring.
  • Participated in long-term landscaping strategy development, aligning grounds management initiatives with the organization''s overall vision and objectives.
  • Created a safe working environment by enforcing strict adherence to safety protocols among the team members during daily tasks or large-scale projects.
  • Increased overall property appeal through seasonal decoration planning and execution, enhancing visitor experience during events or celebrations.
  • Developed training programs for new staff members, ensuring consistent quality in workmanship across the team.
  • Delegated daily tasks to landscapers and contracted workers to meet schedule demands and obtain top-quality results.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Supervised team member performance to meet client deadlines and requirements.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.

Team Leader

Etisalat Misr
CAIRO
2012.12 - 2014.10
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Developed customized reports for improved sales forecasting and accurate performance tracking.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
  • Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
  • Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
  • Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
  • Identified areas for process improvement within the contact center operations to enhance overall efficiency and customer satisfaction.
  • Maintained detailed records of all resolved and unresolved complaints for future reference and analysis.
  • Streamlined complaint analysis process, resulting in faster response times and increased efficiency.
  • Improved customer satisfaction by efficiently analyzing and resolving complaints in a timely manner.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Education

Bachelor of Computer Science - Information System

Future Academy
09.2007 - 07.2011

Skills

Customer Service

Data Entry

Customer Relations

Call center experience

Microsoft Excel

Sales and Marketing

VIP handling

Flight Scheduling

Teamwork and Collaboration

Problem-Solving

Excellent Communication

Active Listening

Passenger Assistance

Team building

Personal grooming

Analytical Skills

Stress Management

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking [Job Title] skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed in maintaining flight logs with accuracy. Desire to bring [Number] years of airport experience to employer. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

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