KIROLLOS IBRAHIM

Responsibilities:

• Efficiently managed priority and urgent requests within tight time constraints, ensuring a high level of accuracy.

• Ensured legal acceptability and compliance with the Bank’s standards.

• Collaborated with the client services team to share drafts, mitigating potential risks related to wording.

• Assessed risk associated with guarantee wording proposed by clients and obtained approvals from the business/Legal when required.

• Conducted AML/sanctions screening checks.

• Worked as both a processor and a checker/approver.

• Provided training and coaching to the team to avoid common errors and maintain high quality.

• Developed strong relationships and daily communication with the stakeholders and the onshore team.

• selected as the designated single point of contact to facilitate effective communication and collaboration between risk managers and team members.

Responsibilities:

• Managed high call volumes, handling both inbound and outbound calls in English and Arabic, in UAE and Regional account.

• Ensured customer's data privacy by following verification processes.

• Conducted account openings and facilitated domestic and international transfers over the phone.

• Identified customer needs, clarified information, and researched issues to provide effective solutions.

• Referred customers to specialized teams for specific queries.

• Educated customers on HSBC online banking services.

• Presented upgrades and new banking products.

Responsibilities:

• Facilitated communication and collaboration between finance, operations, and marketing departments.

• Prepared schedules, administration sheets, staff requests, and budget sheets for camps.

• Developed new activities to enhance camp experiences.

• Managed marketing events within the operations department.

• Occasionally managed American coaches in Egypt.

• Directed sports camps as a camp director and leadership team member.