Kirolos Fakhry

• Reduced response times by efficiently prioritizing tasks and organizing workload according to urgency levels.
• Enhanced customer satisfaction by effectively resolving international client issues and inquiries.
• Managed a high volume of inbound calls, maintaining professionalism and accuracy under pressure.
• Handled complex cases with diplomacy, demonstrating excellent problem-solving skills while adhering to company guidelines.
• Participated in cross-functional projects that contributed to overall company growth and success.
• Provided support to sales teams by addressing product-related questions from international clients.
• Maintained comprehensive knowledge of products/services offered by the company, enabling swift resolution of client queries.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Increased sales revenue through effective product recommendations tailored to individual customers.

• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
• Excellent communication skills, both verbal and written.
• Gained extensive knowledge in data entry, analysis and reporting.
• Guided customers of up to 300 - 400 traveler per month on scheduled tours.

• Received the opportunity to participate in a television program on Nile TV to represent myself as a media colleague in an on-air discussion.
• Completed my studies for 4 years with a very good degree.
• Created multiple projects as assignments and was elected to represent my winning team.
• Directed and edited my projects, which allowed me to be advanced in the editing programs such as Adobe premiere, audition, after effect and photoshop as well.
• Developed my presenting and broadcasting skills by taking the adequate courses out side of my study hours.
• Awarded honor shield for attending events associated with The Union of arab announcers.

Completed my studies in major ''Biology'' and received my degree "Thanawiya-Amma".