Voice acting
Hi, I’m
Kirolos Amir Fakhry
Telecommunication And Media Specialist
Ain Shams
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in lodging and airlines industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Working at Expedia Group (Expedia, E-bookers and Hotels.com) has allowed gaining several intense experiences in almost a year, in particular in the lodging and aviation systems industry, both in English and German.
Overview
1
year of professional experience
6
Certificates
4
Languages
4
years of post-secondary education
Work History
Concentrix, Expedia account, Cairo
Trip Advisor
2022.05 - 2023.05 (1 year)
Job overview
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided customers of up to 300 - 400 traveler per month on scheduled tours.
Education
Faculty of Arts Department of Mass Media , Cairo, Egypt
Bachelor of Arts from Journalism, Broadcast
2016.09 - 2020.09 (4 years)
University Overview
- Received the opportunity to participate in a television program on Nile TV to represent myself as a media colleague in an on-air discussion.
- Completed my studies for 4 years with a very good degree.
- Created multiple projects as assignments and was elected to represent my winning team.
- Directed and edited my projects, which allowed me to be advanced in the editing programs such as Adobe premiere, audition, after effect and photoshop as well.
- Developed my presenting and broadcasting skills by taking the adequate courses out side of my study hours.
- Awarded honor schield for attending events associated with The Union of arab announcers.
Skills
Good Telephone Etiquette
undefinedAccomplishments
- Received award from the Union of arab announcers by attending special events with accuracy and efficiently sharing my vision in the media field.
- Completed a 90-hour full media course at an English media course department specializing in English television and radio broadcasting.
- Completed a radio hosting course at RADIO 9090 and recorded various types of features in Arabic.
- Absolved the IELTS in in 2019 with a score of 7.0 in speaking and an overall score of 6.5.
- Studied till level C1,1 in the German language at a certified course center.
- Graduation in 2020 with a very good mark.
- Finished my military service in March 2022 with an exemplary record.
Certification
Bachelor of arts department of Media & mass communication, Radio and TV. broadcasting branch, Ain Shams University
Interests
Broadcasting
Languages
Editing
Timeline
Trip Advisor
Concentrix, Expedia account
2022.05 - 2023.05 (1 year)
Completion of military service
2022-03
Bachelor of arts department of Media & mass communication, Radio and TV. broadcasting branch, Ain Shams University
2020-09
Acting workshop With Lauren Lou Geoffroy
2020-03
IELTS certification
2019-09
Full Media Course (section: English Media)
2018-03
Thanaweya-Amma certification, Biology Major, biology dep.
2016-09
Faculty of Arts Department of Mass Media
Bachelor of Arts from Journalism, Broadcast
2016.09 - 2020.09 (4 years)
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