Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
AdministrativeAssistant
Kyrillos Milad

Kyrillos Milad

Senior Network & Systems Administrator
Giza

Summary

Dynamic and detail-oriented IT professional with extensive experience in managing network and systems operations. Proven expertise in implementing innovative technologies that enhance operational efficiency and strengthen security measures. A proactive approach to troubleshooting and resolving complex issues ensures seamless and reliable system performance. Committed to fostering a collaborative team environment and driving projects that align with organizational goals while prioritizing user satisfaction.

Overview

12
12
years of professional experience
1
1
Certification
2
2
Languages

Work History

Senior Network & Systems Administrator

SkyBag Courier Service
01.2022 - Current
  • Experienced IT professional with over two years as a Network & System Administrator since January 2022, leading technical operations across branches. Skilled in resolving issues, managing secure SFTP data transfers for bank communications, and overseeing CCTV and remote devices. Proficient in Matrix system administration, Fortigate and Sophos firewall security, Skybag Couriers services, and Elastix call center systems. Provides 24/7 remote support, maintains equipment, and coordinates tech subscriptions. Improves efficiency through department restructuring and innovative IT solutions. Dedicated to excellence, working extra hours in emergencies to support business goals.

IT helpdesk manager

Aloha E-Commerce
01.2020 - 12.2021
  • Worked at Aloha Company as an IT Helpdesk Manager for one year. Handled IT hardware and software procurement to support operational needs. Provided full technical support for networks and servers, including remote troubleshooting for employee devices. Managed CCTV systems to ensure consistent security monitoring. Oversaw software and service subscriptions, ensuring timely renewals to avoid service interruptions. Developed and implemented technical solutions to maintain a secure and high-performance work environment.

IT Technical Support

InTel It Solution company
02.2017 - 12.2019
  • Worked at Intel IT Solution as an IT Technical Support specialist, conducting onsite client visits and negotiating maintenance contracts. Provided end-to-end technology services for each partner organization, covering all aspects of the company’s IT needs—from troubleshooting hardware and software issues to coordinating upgrades and preventive maintenance. Ensured seamless operation of networks, workstations, and peripherals, and acted as the primary liaison between clients and internal teams to deliver reliable, high-quality support.

Technical Support Specialist Call Center

TE Data > We Company
03.2014 - 12.2016
  • Delivers rapid, professional technical support via phone, email, and chat, diagnosing issues and guiding users through solutions—often with remote desktop tools. Logs all interactions for knowledge sharing and service improvement, escalating complex problems as needed. Meets key metrics (response time, resolution time, satisfaction) and helps develop training materials and procedures, staying well-versed in products and tools to ensure reliable support.

IT Technical support Software

Byte information system
09.2013 - 01.2014
  • Worked at Byte Information System as IT Technical Support – Software, responsible for deploying and supporting specialized software for automotive service centers. Tasks included on-site visits to install and configure the software on servers, linking it across required client devices, and ensuring full system integration. Handled network setup and system readiness across all workstations. Delivered comprehensive training to employees to ensure effective use of the software. Provided continuous technical support to resolve issues and accommodate client needs, ensuring system stability and high customer satisfaction.

Education

GooD - Management Information Systems

Madina Academy
12.2013

Skills

Network systems management

Certification

Ccna

Interests

Gaming, Photography

Timeline

Senior Network & Systems Administrator

SkyBag Courier Service
01.2022 - Current

IT helpdesk manager

Aloha E-Commerce
01.2020 - 12.2021

IT Technical Support

InTel It Solution company
02.2017 - 12.2019

Technical Support Specialist Call Center

TE Data > We Company
03.2014 - 12.2016

IT Technical support Software

Byte information system
09.2013 - 01.2014

GooD - Management Information Systems

Madina Academy
Kyrillos MiladSenior Network & Systems Administrator