Kyrillos Milad
Senior Network & Systems Administrator
Giza
Summary
Dynamic and detail-oriented IT professional with extensive experience in managing network and systems operations. Proven expertise in implementing innovative technologies that enhance operational efficiency and strengthen security measures. A proactive approach to troubleshooting and resolving complex issues ensures seamless and reliable system performance. Committed to fostering a collaborative team environment and driving projects that align with organizational goals while prioritizing user satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Network & Systems Administrator
SkyBag Courier Service
01.2022 - Current
- Experienced IT professional with over two years as a Network & System Administrator since January 2022, leading technical operations across branches. Skilled in resolving issues, managing secure SFTP data transfers for bank communications, and overseeing CCTV and remote devices. Proficient in Matrix system administration, Fortigate and Sophos firewall security, Skybag Couriers services, and Elastix call center systems. Provides 24/7 remote support, maintains equipment, and coordinates tech subscriptions. Improves efficiency through department restructuring and innovative IT solutions. Dedicated to excellence, working extra hours in emergencies to support business goals.
IT helpdesk manager
Aloha E-Commerce
01.2020 - 12.2021
- Worked at Aloha Company as an IT Helpdesk Manager for one year. Handled IT hardware and software procurement to support operational needs. Provided full technical support for networks and servers, including remote troubleshooting for employee devices. Managed CCTV systems to ensure consistent security monitoring. Oversaw software and service subscriptions, ensuring timely renewals to avoid service interruptions. Developed and implemented technical solutions to maintain a secure and high-performance work environment.
IT Technical Support
InTel It Solution company
02.2017 - 12.2019
- Worked at Intel IT Solution as an IT Technical Support specialist, conducting onsite client visits and negotiating maintenance contracts. Provided end-to-end technology services for each partner organization, covering all aspects of the company’s IT needs—from troubleshooting hardware and software issues to coordinating upgrades and preventive maintenance. Ensured seamless operation of networks, workstations, and peripherals, and acted as the primary liaison between clients and internal teams to deliver reliable, high-quality support.
Technical Support Specialist Call Center
TE Data > We Company
03.2014 - 12.2016
- Delivers rapid, professional technical support via phone, email, and chat, diagnosing issues and guiding users through solutions—often with remote desktop tools. Logs all interactions for knowledge sharing and service improvement, escalating complex problems as needed. Meets key metrics (response time, resolution time, satisfaction) and helps develop training materials and procedures, staying well-versed in products and tools to ensure reliable support.
IT Technical support Software
Byte information system
09.2013 - 01.2014
- Worked at Byte Information System as IT Technical Support – Software, responsible for deploying and supporting specialized software for automotive service centers. Tasks included on-site visits to install and configure the software on servers, linking it across required client devices, and ensuring full system integration. Handled network setup and system readiness across all workstations. Delivered comprehensive training to employees to ensure effective use of the software. Provided continuous technical support to resolve issues and accommodate client needs, ensuring system stability and high customer satisfaction.
Education
GooD - Management Information Systems
Madina Academy
12.2013
Skills
Network systems management
Certification
Ccna
Interests
Gaming, Photography
Timeline
Senior Network & Systems Administrator
SkyBag Courier Service
01.2022 - Current
IT helpdesk manager
Aloha E-Commerce
01.2020 - 12.2021
IT Technical Support
InTel It Solution company
02.2017 - 12.2019
Technical Support Specialist Call Center
TE Data > We Company
03.2014 - 12.2016
IT Technical support Software
Byte information system
09.2013 - 01.2014
GooD - Management Information Systems
Madina Academy