LAILA MOHAMMED
Cairo
Summary
Conscientious Customer Service Engineer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Effective in handling direct customer inquiries. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Engineer
Siemens EDA
Cairo, Egypt
06.2021 - Current
- 4 years experience as customer service engineer for Siemens EDA supporting tools Xpedition and PADS Pro.
- Work by prioritizing tasks based on urgency and impact on business operations.
- Learned and adapted quickly to new technology and software applications.
- Monitor system performance to identify potential issues.
- Coordinated effectively with remote support teams to resolve complex technical issues in timely manner.
- Offered assistance in implementing and developing training programs.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Demonstrated respect, friendliness and willingness to help wherever needed
Research Intern
IHub
Cairo, Egypt
09.2017 - 09.2018
- Attended meetings and presentations to learn project details.
- Implemented quality control measures for research procedures, minimizing errors and ensuring accurate findings.
- Assisted in organizing student activities that would include over 70 student.
Education
Bachelorette in Bio-Mechatronics Engineer -
Ain Shams University (ASU)
Egypt 04.2001 -
High School Diploma -
AL WADI International School
Saudi Arabia 04.2001 -
Skills
Languages: C and CMicrosoft word, excel
Solid works, Autodesk inventor, 3dmax
Eagle, Proteus, Xpedition, PADS Pro
Remote Technical Support
Courses
PLC Basics | Schneider
MAY 2020
It was a 5days intensive training on plc basics we got to participate in projects and test our codes virtually as well as learning various tools.
Projects
Reconfigurable Robots
NOV 2019 – SEP 2020
This was my graduation project it consisted of cubic robots that contain the exact shape that would connect to each other to make a bigger shape like a car or a snake the aim of these robots were to go to destructed areas to search it and give back feedback to the used through a camera.
I was a member of the electrical team I worked on research for component selection as well as making the PCB for the robot and writing the low-level code for the robot that includes the robot movement as well as the code for the WIFI module that is connected to the users laptop to receive commands.
Timeline
Customer Service Engineer
Siemens EDA
06.2021 - Current
Research Intern
IHub
09.2017 - 09.2018
Bachelorette in Bio-Mechatronics Engineer -
Ain Shams University (ASU)
04.2001 -
High School Diploma -
AL WADI International School
04.2001 -