Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lamia Mohamed Abdel Rahman Ahmed

Quality Specialist
Egypt,GZ

Summary

Dedicated and highly skilled Quality Specialist with extensive experience in healthcare quality management, blood transfusion services, and regulatory compliance. Strong expertise in ISO standards, CAPA management, KPI analysis, and quality assurance processes. Adept at training, process validation, internal auditing, and risk management. Passionate about improving patient safety and healthcare service excellence.

Overview

13
13
years of professional experience
1
1
year of post-secondary education
8
8
Certifications
2
2
Languages

Work History

Quality Specialist

National Blood Transfusion Service
01.2023 - Current
  • Leading quality management initiatives to ensure compliance with international standards in blood transfusion services
  • Training Specialist for quality and assurance personnel
  • Supervision of 28 regional blood transfusion centers’ quality officers
  • KPI analysis, data visualization, and dashboard reporting for performance monitoring
  • Error/deviation reports management and CAPA implementation
  • Customer satisfaction & complaints management for continuous quality improvement
  • Validation and change control to maintain compliance with regulatory standards
  • Documentation system updates for quality assurance processes
  • Plasma fractionation project planning to optimize operational efficiency
  • Internal audits within headquarters departments
  • External audits across regional blood transfusion centers
  • Development and execution of training programs on quality management systems

Quality Officer

National Blood Transfusion Center (NBTC)
01.2021 - 01.2023
  • Monitored and ensured adherence to quality control protocols in plasma donation processes
  • Assisted in documentation, internal audits, and CAPA resolution
  • Conducted staff training on quality and compliance procedures

Pharmacist

National Blood Transfusion Center (NBTC)
01.2013 - 01.2019
  • Managed blood component preparation, processing, and inventory control
  • Ensured compliance with safety and quality protocols in handling blood products

Pharmacist & Shift Leader

El-Thawra Pharmacy
01.2012 - 01.2013
  • Supervised purchasing and inventory control
  • Managed medical insurance claims and prescription handling
  • Provided customer consultation and pharmaceutical services

Education

Professional Diploma - Healthcare Quality

10.2023 - Current

Bachelor’s Degree - Pharmacy

Cairo University

Skills

Technical Skills

  • Quality Management Systems (QMS): ISO Standards, AABB, CAPA, KPIs, Risk Management

  • Auditing & Compliance: Internal audits, external audits, regulatory documentation

  • Data Analysis & Reporting: KPI dashboards, data visualization, performance tracking

  • Process Validation & Risk Assessment

  • Training & Development: Staff training, quality management education

Personal Skills

  • Strong leadership and team management abilities

  • Excellent communication and training skills

  • Analytical and problem-solving expertise

  • Ability to work under pressure and meet deadlines

  • Time management and multitasking capabilities

Computer Skills:

  • MS Office Suite (Word, Excel, PowePoint)

  • Google Workspace (Docs, Sheets, Slides)

  • Email Management

  • Operating System (Windows, MacOS)

  • Presentations

  • Social Media

  • Internet Browsing

  • Artificial Intelligence

Certification

QMT Certification, National Blood Transfusion Center (NBTC)
Infection Control, NBTC
Occupational Health & Safety, NBTC
Medical Standards for Blood Transfusion (4th Edition), WHO Training
Training of Trainers in Medical Education (TOT-ME), PFA
Shadowing Training Program in COM, Grifols Egypt
Training Program for Center/Operational Manager, Grifols Egypt
Basic Life Support (BLS), Egyptian Ambulance Organization

Timeline

Professional Diploma - Healthcare Quality

10.2023 - Current

Quality Specialist

National Blood Transfusion Service
01.2023 - Current

Quality Officer

National Blood Transfusion Center (NBTC)
01.2021 - 01.2023

Pharmacist

National Blood Transfusion Center (NBTC)
01.2013 - 01.2019

Pharmacist & Shift Leader

El-Thawra Pharmacy
01.2012 - 01.2013

Bachelor’s Degree - Pharmacy

Cairo University
Lamia Mohamed Abdel Rahman AhmedQuality Specialist