Lamia Sameh

Deliver expert support for online order inquiries, including tracking, modifications, and issue resolution across multiple channels. Efficiently manage order-related concerns, such as delays, cancellations, refunds, and returns, ensuring timely and accurate resolutions. Maintain comprehensive knowledge of Walmart’s product catalog and policies to provide informed assistance and guide customers through complex issues. Collaborate with internal teams to streamline order fulfillment and ensure seamless customer experiences. Document and update customer interactions within systems, escalating unresolved issues when necessary. Demonstrate strong communication, problem-solving, and multitasking skills while consistently achieving performance and satisfaction targets.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.
• Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Created and maintained detailed database to develop promotional sales.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered prompt service to prioritize customer needs.

• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered constant flow of customer calls with minimal wait times.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Handled customer inquiries and suggestions courteously and professionally.