Lamiaa Magdy Mahmoud Mohamed

Experienced customer servise bringing 7 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.

• Crash credit course (EBI)
• Passed The fraud detection program practical situations from central bank of Egypt / egyptian banking institute
• Course in finance and accounting program from Columbia Business School Online
• International computer driving license (ICDL).
• Finished Course in ministry of higher institute management information system (IS)
• Finished Course English in ministry of defense langue institute (Model), 2011.
• Finished Course in English in Berlitz Language Center.
• Finished Course in English in Spread Your English Center (SYE).
• Finished Diploma in Photoshop, In Design, Coral Draw from Microsoft in (Cambridge Academy), 2011.

• Management.
• Work study.
• Marketing.
• Control system.
• Project management.
• Production & operation management.

Internal control and risk assessment