Leila Zaied
Project Manager
Summary
Aspiring to contribute my expertise and drive to a dynamic multinational organization, where I can foster continuous growth and leverage my experience to enhance business success.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Project/Program Management
Dell Technologies
2 2022 - Current
- Deliver complex, high-risk projects while maintaining project quality, finances, governance, and focus
- Prepare detailed project plans including schedules, controls, resources, and validated statements of work (SOW) to achieve proper compliance
- Secure quality assurance, delivering projects to scope, budget and timeline as agreed with the customer
- Be the main point of contact for all aspects of the engagement, building strong and seamless relationships by maintaining communication with all partners
- Guide the team during the project lifecycle and provide direction to project work-streams.
AOM Project Manager
Orange Business Services
09.2018 - 01.2022
- Providing end-to-end ownership for all network optimization projects, with committed deadlines as agreed with the project sponsors
- My role starts once the project resources are agreed, processes are charted & high-level project plan is agreed
- These projects might be for performance optimization, cost optimization or customer network optimization
- Accountable for overall project management support
- Project Coordinator from May 2016 to December 2017
- Responsible for order entry, order validation with local customer upon customer HQ go-ahead, circuit/equipment ordering, order tracking, testing, and scheduling, ensuring internal & external customer satisfaction
- Accountable for project progress reporting to project stakeholders including reporting to diamond HQ customers for their impacted connections
- Leading Top Savings optimization projects in Spain with several success stories in the region in addition to managing Projects in Mexico, Central America, Thailand, Barbados, Brazil and accountable for their success on time.
Business Development Consultant
Oracle Digital
12.2017 - 09.2018
- Identify new business opportunities for Oracle's product offering through engagement with multiple levels of the client organization and proactively endorsing Oracle's solution relevant to their business challenges
- Creating a business pipeline meeting an agreed quota of business opportunities
- Opportunity creation should consistently meet or exceed target
- Contributing individually to the team targets, achieving a high level of client satisfaction and quality lead generation
- Achieving a high level of collaboration with in-country Marketing and Sales teams by developing and delivering against the joint strategy with the field representatives
- Inside Sales representatives and partners.
Customer Support
Orange Business services
06.2012 - 05.2016
- Direct interface with customer (calling the customer to provide frequent updates daily.) Or obtain details of complaints
- Liaise between different entities in the company
- Oversee the daily performance of computer systems
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Update directory information
- Troubleshoot network or connectivity problems for users or user groups
- Handling the handover of the activity of ZFS team to British Telecom - Budapest, Budapest (November 2015- December 2015)
- Handled and ongoing Services for ZFS account
- Initiate, facilitate, and moderate audience discussions
- Maintain regularly scheduled office hours to advise and assist all audience
- Prepared course materials
- Select and obtain materials and supplies.
Education
Bachelor degree in Business Administration -
Modern Academy
06.2024 - 05.2010
4th Preparatory grade in Brazil - undefined
J.R. Passalacqua School
São Paulo, SPSkills
Communication & Leadership
Project Management
Time Management
Attention to Detail
Interpersonal Skills
Attention to Detail
Cultural Intelligence
Planning
Performance Management
Supervision
Staffing
Personal Information
Nationality: Egyptian-Brazilian-Chilean
References
References available upon request
Training
- Anti-corruption policies - Instructor Led Workshop
- Creating a Work-Life Balance
- Effective Communications ILT
- Effectively Dealing with Change
- Excellence in Customer Service
- Core Technical Training Program (CTTP) 2013 - Instructor Led Workshop
- ITIL Foundation Training V3 - Workshop
- The Orange Way of Customer Service - Instructor Led Workshop
- Leadership essentials
- On boarding training in Dublin (02/2018)
Timeline
Bachelor degree in Business Administration -
Modern Academy
06.2024 - 05.2010
AOM Project Manager
Orange Business Services
09.2018 - 01.2022
Business Development Consultant
Oracle Digital
12.2017 - 09.2018
Customer Support
Orange Business services
06.2012 - 05.2016
Project/Program Management
Dell Technologies
2 2022 - Current
4th Preparatory grade in Brazil - undefined
J.R. Passalacqua School
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