Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
AML/CFT Compliance Officer Supervisor
National Bank of Egypt
02.2015 - Current
Studying the unusual transactions reports sent by the MLRO at the branch level & proceeds with appropriate measure whether to send a SAR to the Egyptian Money Laundering Combat Unit or File them according to red flags accompanied, including but not limited to the following measures:
Updating National Bank of Egypt Sanction list.
Account opening and KYC forms modifications.
FATCA Policies and procedures developed and approved by BOD.
Conducting compliance risk assessment on bank's correspondents and writing reports to senior management to whether engage in relationship or not
Contribute in updating bank's KYC/AML/CFT policies and procedures.
Assist in preparation of bank's code of conduct.
Working on screening and filtering all swifts and transfers which National Bank of Egypt is involved in.
Assist in execution of procedures needed for bank to be compliant with Corporate Governance regulations issued by CBE.
Replying to inquiries sent from our branches with regards to certain inquiries and approvals. Replying to inquiries sent from CBE.
Preparing annual compliance report to be represented to regulatory authority.
Call Center Customer Service Representative
Teleperformance (affiliate of Expedia.ca & Travelocity)
10.2011 - 02.2015
Acting as Supervisor since January 2014
Call Center Customer Service Representative
Etisal International (affiliate of Etisalat United Arab Emirates)
12.2010 - 9 2011
Call Center Customer Service Representative entails communicating with different customers to furnish information to their queries regarding various services of the organization
The main intension is to project the organization’s image professionally through telephone interaction.
Education
B.Sc - Accounting
Faculty of Commerce, Ain Shams University
09.2006 - 04.2010
Secondary school - Science
Saint Fatima Language School (Nasr City)
Skills
Fast Learner
undefined
Certification
CAMS
Technical Trainings
Summer 2010: One month training in Barclays Bank (Customer service department)
Summer 2009: One month training in HSBC Abbas el Akkad branch (Corporate department)
Summer 2009: One month training in Nasr city company for construction and development (Accounting department)
Summer 2008: Two weeks training in Barclays Bank (Customer service department)
Summer 2007: One month training in Bank Misr (Customer service department)
Hobbies Activities
Reading
Traveling
Social activities
Personal Information
Date of Birth: 02/15/89
Gender: Female
Marital Status: Married
References
References available upon request
Timeline
AML/CFT Compliance Officer Supervisor
National Bank of Egypt
02.2015 - Current
Call Center Customer Service Representative
Teleperformance (affiliate of Expedia.ca & Travelocity)
10.2011 - 02.2015
Call Center Customer Service Representative
Etisal International (affiliate of Etisalat United Arab Emirates)