Lilianne Raafat

Talent Acquisition/Recruitment:

• Manage an end-to-end recruitment and hiring process while ensure a positive candidate experience.
• Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
• Hiring procedures, implementing the organization recruiting strategy.
• Recruiting and “Headhunting” the best candidates.
• HR interviews for the accepted candidates after exceeding the technical interview & assessment.
• Conducts new hire employee orientations, apprises employees of benefit options, and accurately completes requested procedures for new staff members.
• Maintain an up to date database for resume’s for future facilitation of recruitment needs.
• Arranging the offer letter for the accepted candidates.
• Experience in closing technical positions.

People Operations:

• Social insurance (Form 1, 2 & 6) follows up on the process with the Social Insurance office.
• Medical insurance comparison to choose the best company, Follow up on the service & invoices reimbursement.
• HR Letters, Pay-slips, experience and delegation letters.
• Filling all the requested documents for each employee.
• Employee exit interview and clearance procedures.

Performance Appraisal:

• Managing the annual performance appraisal (360 method).
• Tracking the Monthly timesheet for the team.
• Yearly Attrition rate report.
• Arranging yearly salary survey and adjusting salary according to the market.

Training Support:

• Responsible for all training activities including: follow up on training offer & receiving customer Po.
• Setting training Dates, location, instructor and follow up on Material shipment.
• Follow up on venue reservation and all logistics activities, customer testing and certification.

Developing & Implementing:

• Developing HR strategies and initiatives aligned with the overall business strategy.
• Manages and resolves complex employee relations issues.
• Monthly Payroll & Monthly payments for part time or Freelancers instructors.
• Managing the Timesheet for all the team to track their delay working hours.
• Maintain a positive team environment.
• Arranging tow events per year “Team building” for our company.

• Arranging the meetings request
• Handling all business requests like shipping materials
• Translation for all the business reports
• Get all the details about the event before attending
• Arranging for the attendance different events
• Minutes of meeting.

• Analysis for all reports & documents on monthly basis.
• Weekly reports, Bi-weekly reports and Internal Reports.
• Compare between our KPIs in the different months.
• Report all monthly activities performed by our team.
• Planning, scheduling and follow all activities performed by our team to be reported for our managers.
• Prepare presentations to show our performance during the project.

• Services & Customer acceptances
• Equipment / Services Ordering
• Warehouse management
• Doing the shipping invoices
• Doing acceptances for all actions done according to the customer confirmation & update the accepted actions on a database sheet
• Purchase Orders to the sub-contractor by the Tigers system
• Doing the WIP (Work in progress) of all POs to show our progress.
• Purchase all requested items for the events.
• Receiving purchasing orders.
• Maintain documentation that keeps track of purchases.
• Researching all suppliers to ensure the best equipment for the lowest price (three different quotations).
• Receiving and review invoices.
• Negotiate suppliers to choose the best offers.
• Follow-up external purchasing with logistics.

• Minutes of Meeting
• Being the contact between the director and the customer
• Meeting arrangement
• Visa appointment and arrangement
• Hotels and Flights reservations
• A document to report all monthly activities performed for our customer supported by figures, charts & tables
• Doing invoices for our project to the customer and the sub-contractor, hard and soft copies, include all actions with & without cost done in the project
• Make a comparison between customer & the sub-contractor’s invoices (Financial analysis of the costs and benefits to show our budget).