Lina Osama Ahmed Ibrahim
Dentist
El Sharkia
Summary
Personable and collaborative individual with keen eye for detail and passion for maintaining safe and respectful online community. Possesses knowledge of digital communication standards and content review processes, combined with proficiency in using moderation tools and platforms. Committed to fostering positive user experience through diligent and fair content evaluation.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Dentist
Ministry of Health
12.2024 - Current
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
Customer Service Representative
Concentrix
07.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
freelance data evalutor & content moderator
UTest
11.2023 - 12.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Education
Bachelor of Dental Surgery - Dentistry
Future University
Egypt 04.2001 -
Skills
Filling caries
Extracting teeth
Treatment Planning
General restorative dentistry
Patient engagement
Content management
Online research
Patience and tolerance
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Dentist
Ministry of Health
12.2024 - Current
Customer Service Representative
Concentrix
07.2024 - 09.2024
freelance data evalutor & content moderator
UTest
11.2023 - 12.2023
Bachelor of Dental Surgery - Dentistry
Future University
04.2001 -
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