Lina Saeed Abdelwahab Rabiee Eissa
Alexandria,ALX
Summary
Dynamic copywriter with a proven track record at UK-Based Client, enhancing SEO and reducing support inquiries by 20%. Skilled in content strategy and conflict resolution, I excel in crafting high-impact messaging that drives engagement and customer satisfaction. Committed to delivering results through innovative solutions and strong client relations. Dynamic copywriter with expertise in sales and customer relationship management. Proven ability to create high-converting content that enhances user engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Copywriter
UK-Based Client
10.2022 - Current
- Authored high-converting product descriptions and web content for a global e-commerce audience, improving site SEO ranking for key terms.
- Developed clear, technical guides for signal booster installation, reducing customer support inquiries by 20%.
- Mobile Signal Boosters.
Customer Service Representative
Concentrix
Alexandria
10.2023 - 09.2025
- Managed high-volume voice support for Walmart customers, maintaining an average CSAT score of 90%.
- Resolved complex shipping and billing discrepancies, reducing escalated cases by 15% through proactive problem-solving.
- Collaborated with floor managers to streamline call-handling procedures during peak seasonal surges.
- Walmart Voice
Customer Service & Sales Expert
AT&T
Alexandria
10.2021 - 09.2023
- Served as a Sales Expert, consistently exceeding monthly broadband and mobile upgrade targets by 10-15%.
- Educated customers on technical product specifications, increasing service retention rates by providing tailored solution packages.
- Recognized for Top Performance in customer resolution speed while maintaining high-quality service standards.
- Mobile & Broadband
Content Writer
Saudi Tech Website
05.2017 - 09.2021
- Produced engaging technical articles and reviews for a leading Saudi tech platform, growing monthly organic readership and site engagement.
Writer's Assistant
Moroccan digital press
03.2018 - 05.2019
- Coordinated with editors to ensure timely submission of written materials.
- Translated articles from English to Arabic.
- Edited and proofread articles for clarity, accuracy, and tone.
- Adapted content for cultural and regional relevance.
Education
B.Sc. - Commerce (Business)
Alexandria University
Alexandria09-2020
Skills
- CRM Systems
- Client Relations
- Conflict Resolution
- Retention Strategy
- Microsoft Office
- Google Workspace
- Software Troubleshooting
- Market Research
- Task Management
- Time Management
- Calendar Management
- Trello
- Slack
- Zoom
- Team Leadership
- Sales Expertise
- Multi-channel Support
- Copywriting techniques
- Content strategy
- Seo optimization
- Technical writing
- Marketing communication
- Attention to detail
- Inbound marketing
- Time management
- Customer relationship management
- Sales closing techniques
- Social selling
Languages
English
Advanced (C1)
C1
French
Elementary (A2)
A2
References
References available upon request.
Timeline
Customer Service Representative
Concentrix
10.2023 - 09.2025
Copywriter
UK-Based Client
10.2022 - Current
Customer Service & Sales Expert
AT&T
10.2021 - 09.2023
Writer's Assistant
Moroccan digital press
03.2018 - 05.2019
Content Writer
Saudi Tech Website
05.2017 - 09.2021
B.Sc. - Commerce (Business)
Alexandria University