LISA CURRY
Credit Controller
Co Armagh,Northern Ireland
Summary
Dynamic Senior Bank Officer with a proven track record at First Trust Bank, enhancing customer satisfaction and operational efficiency. Expert in loan underwriting and risk management, I fostered a culture of continuous improvement while leading a high-performing team. My persuasive communication skills and strategic planning resulted in significant cost savings and improved client experiences.
Overview
31
31
years of professional experience
Work History
Credit Controller
Oasis Storage Information
Co Armagh, Silverwood Business Park
07.2019 - 07.2025
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Enhanced company reputation through professional communication with customers, resolving disputes, and negotiating payment plans.
- Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Played an integral role in improving the company''s cash position by successfully negotiating mutually beneficial payment terms with clients.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Improved cash flow by implementing efficient credit control policies and procedures.
- Facilitated the resolution of complex customer disputes, working closely with internal stakeholders to achieve mutually beneficial outcomes.
- Completed in-depth research of issues to develop accurate and effective solutions.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Supported the financial health of the business through diligent oversight and prompt action on any deviations from established credit control guidelines.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
- Kept all operations compliant with applicable regulations and established company policies.
- Strengthened interdepartmental relationships between finance, sales, operations, and logistics departments to ensure seamless client interactions throughout the order-to-cash cycle.
Mortgage Administrator
Danske Bank
03.2019 - 07.2019
- Reduced loan approval time by diligently reviewing applications for accuracy and completeness.
- Handled sensitive client information securely, adhering to strict data privacy policies.
- Checked loan documents for accuracy prior to closing.
- Reviewed loan files and updated to match current standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Worked with underwriters to fix application problems and resolve issues.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Administrative Officer
Armagh Banbridge & Craigavon Bouragh Council
11.2017 - 03.2019
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Senior Bank Officer
First Trust Bank
06.1994 - 09.2017
- Increased customer satisfaction by addressing and resolving complex banking issues promptly and professionally.
- Implemented cost-saving initiatives that led to reduced operational expenses without compromising service quality or customer satisfaction levels.
- Led an exceptional customer service team that consistently exceeded performance goals and received positive feedback from clients.
- Coached junior staff members on best practices in banking operations, fostering a culture of continuous learning and professional development within the team.
- Contacted potential clients to pursue sales and gather funds.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
- Represented bank at community events to establish strong ties and promote business.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Conducted financial due diligence on potential investments and acquisitions.
- Created financial dashboards to provide insights into key performance indicators.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Streamlined loan approval processes for faster decision-making, leading to improved client experiences.
- Established lasting relationships with key business partners, broadening the bank''s reach within the community and promoting long-term growth.
- Orchestrated audits focused on registration and training functions.
- Developed strategic plans for day-to-day financial operations.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Provided expert guidance on risk management strategies, ensuring compliance with regulatory requirements and minimizing potential losses.
Education
O Levels -
Lismore Grammar School
Drumgask Craigavon Bachelor of Technology - Customer Service
Belfast Technical Collage
Belfast A Levels -
Lismore Grammar School
CraigavonSkills
Credit and collections
undefinedTimeline
Credit Controller
Oasis Storage Information
07.2019 - 07.2025
Mortgage Administrator
Danske Bank
03.2019 - 07.2019
Administrative Officer
Armagh Banbridge & Craigavon Bouragh Council
11.2017 - 03.2019
Senior Bank Officer
First Trust Bank
06.1994 - 09.2017
O Levels -
Lismore Grammar School
Bachelor of Technology - Customer Service
Belfast Technical Collage
A Levels -
Lismore Grammar School