Loaay Shaalan
Sales & Business Development Leader
Alexandria
Summary
Dynamic and disciplined leader with over four years of proven success in sales, business development, and operations management. Renowned for blending analytical precision with calm authority, consistently building high-performing teams and scalable systems that drive measurable growth. A natural strategist with a people-centric approach, adept at transforming underperforming divisions into cohesive, revenue-generating engines. Motivated by curiosity and a commitment to legacy, merging data-driven discipline with human understanding to foster sustainable success through structured leadership infused with empathy and inspiration.
Overview
7
7
years of professional experience
Work History
Head of Solar Department
No Accent Callers
03.2025 - 07.2025
- Directed all solar operations, managing 45+ agents and 18+ client accounts.
- Scaled department from 5 clients / 15 seats to 18+ clients / 45+ seats in 4 months.
- Designed SOPs, qualification frameworks, and performance systems that increased lead delivery 15× and agent output 23×.
- Enhanced client retention by 33% and agent conversion by 40% through refined QA and coaching structures.
- Reported key metrics to CEO and COO while operating semi-independently on department strategy.
Head of Real Estate Team Leaders
No Accent Callers
01.2025 - 03.2025
- Oversaw five team leaders and 100+ agents within the real-estate division.
- Reported directly to COO and CEO on scaling and structure.
- Developed workflows, manuals, and systems to standardize operations and improve team output.
- Guided department restructuring into two scalable “houses,” establishing a foundation for rapid client growth.
Training Manager – Real Estate Division
No Accent Callers
11.2024 - 01.2025
- Trained VAs on sales tactics, CRM tools, and real-estate lead handling across multiple campaigns.
- Created certification tracks, mock call evaluations, and QA rubrics.
- Elevated agent performance through structured coaching and standardized KPIs.
Client Success Manager
No Accent Callers
10.2024 - 11.2024
- Maintained key B2B accounts and ensured operational delivery met or exceeded client expectations.
- Acted as the bridge between clients and internal teams to resolve bottlenecks and optimize ROI.
Sales Representative
JACA Marketing / No Accent Callers
01.2024 - 10.2024
- Sold marketing and sales services to U.S. clinics, realtors, and investors.
- Onboarded clients, handled early-stage qualification, and ensured smooth handover to service teams.
- Recognized for consistently meeting and exceeding sales quotas.
Cold Caller / Appointment Setter
Direct & Agency Projects
05.2023 - 08.2024
- Executed real-estate and solar campaigns for Elite RE VAs, No Accent Callers, and private clients.
- Specialized in high-quality lead generation and appointment setting.
- Refined scripts and rebuttal flows that boosted conversion rates significantly.
Customer Service Representative
Vodafone UK / AT&T (US)
08.2019 - 09.2022
- Supported broadband activation, billing, and tech service inquiries for UK and US markets.
- Managed escalations with empathy and precision under tight deadlines.
Swimming Coach
Smouha Sporting Club
05.2018 - 01.2019
- Trained 12 athletes in competitive swimming; instilled discipline, performance, and motivation.
Education
Bachelor's Degree - Finance & Investment
Alexandria University
Skills
Clear CommunicationAbility to explain ideas simply, build trust quickly, and guide conversations with confidence
Digital & Technical ProficiencyComfort with CRMs, tools, and systems to manage leads, data, and workflows efficiently
Adaptability & FlexibilityQuickly adjusting to different personalities, objections, and changing situations
Problem-Solving MindsetIdentifying client pain points and offering practical, tailored solutions
Lead Generation & Cold OutreachProactively finding and engaging potential clients through calls and outreach strategies
Appointment Setting & Sales StructuringQualifying prospects and positioning conversations to move deals forward
High-Ticket Sales ExecutionClosing deals with confidence, handling objections, and maximizing deal value
Client Success & Account Management (B2B)Maintaining relationships, ensuring satisfaction, and driving long-term value
Team CollaborationWorking effectively with teams to align goals and improve overall performance
Multitasking & Workflow ManagementHandling multiple deals, follow-ups, and priorities without losing efficiency
Sales Strategy & Revenue GrowthOptimizing processes and scaling performance to increase overall revenue
Leadership & Team DevelopmentGuiding, training, and elevating team members to improve collective results
Remote Team Leadership & VA TrainingManaging virtual teams, delegating tasks, and building efficient remote operations
Achievements & Interests
- Former national swimming champion (2 gold, 1 silver, 2 bronze).
- Passionate about movement, art, business growth, human experience, and holistic development.
- Committed to continuous learning and building systems that elevate people, not just profits.
Timeline
Head of Solar Department
No Accent Callers
03.2025 - 07.2025
Head of Real Estate Team Leaders
No Accent Callers
01.2025 - 03.2025
Training Manager – Real Estate Division
No Accent Callers
11.2024 - 01.2025
Client Success Manager
No Accent Callers
10.2024 - 11.2024
Sales Representative
JACA Marketing / No Accent Callers
01.2024 - 10.2024
Cold Caller / Appointment Setter
Direct & Agency Projects
05.2023 - 08.2024
Customer Service Representative
Vodafone UK / AT&T (US)
08.2019 - 09.2022
Swimming Coach
Smouha Sporting Club
05.2018 - 01.2019
Bachelor's Degree - Finance & Investment
Alexandria University