Loai Elameen
Giza
Summary
Experienced in supervising, training and motivating team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties.. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.
Overview
13
13
years of professional experience
Work History
Team Leader Manager Call Center
Yalla Natolob
09.2020 - Current
- Making the annual plan
- Follow up on the progress of work
- Reviewing album reports
- Preparing quarterly and annual reports
- Resolved customer and employee problems and trying to create a suitable work environment for employees.
Clearness Target (cte)
10.2016 - 01.2017
- FTTP Department
- Installation and maintenance repair faults.
N.REVO Technical Engineering
04.2014 - 04.2015
- Installation and maintenance of networks
Zain sudan
04.2013 - 03.2014
- Contact center
Fieled Engineer
Sudatel Telecom Group
01.2011 - 01.2012
- WCDMA-GSM-CDMA and Microwave System as Fieled Engineer
- Genset Operation and Maintenance
- Operation & Maintenance Center (As OMC – BSS Engineer).
Education
Diploma in electrical engineering (communication engineering) -
Academy Of Engineering Sciences
10.2010
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Stakeholder Management
- Employee Scheduling
- Remote Team Management
- Meeting facilitation
Other Information
Mr. Alameen Ali Alameen, +249 9 12882595, Arabic and English
Personal Information
- Date of Birth: 08/27/88
- Gender: Male
- Nationality: Sudanese
- Marital Status: Single
References
- Mr. Modather Abd Elmaged, Manager of safety and security of Project Management of Sudatel Telecom Group, +249 120120146
- Eng. Hezaber Elamin Ali Elamin, computer engineering in Al Rajhi Aluminum Factory, +966535034184, hezaber1980@hotmail.com
- Eng. Mohammed Algayley, civil engineer, +966509263862
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Team Leader Manager Call Center
Yalla Natolob
09.2020 - Current
Clearness Target (cte)
10.2016 - 01.2017
N.REVO Technical Engineering
04.2014 - 04.2015
Zain sudan
04.2013 - 03.2014
Fieled Engineer
Sudatel Telecom Group
01.2011 - 01.2012
Diploma in electrical engineering (communication engineering) -
Academy Of Engineering Sciences