Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Core Competencies
Timeline
Generic

Lobna Abdou

Cairo

Summary

Dynamic Operational Excellence Specialist with a proven track record at The Translation Gate, enhancing customer satisfaction through strategic process optimization and effective communication. Skilled in budgeting and risk management, I successfully reduced project inconsistencies by 30%, driving operational efficiency and fostering team development.

Overview

9
9
years of professional experience

Work History

Operational Excellence Specialist

The Translation Gate
Cairo
01.2025 - Current
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Developed and implemented specialized procedures for customer service operations.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Created training materials for new hires on the company's procedures and policies.
  • Implemented process improvements to increase efficiency and reduce costs.
  • Performed quality assurance testing on newly developed software applications.
  • Generated reports to track performance metrics of team members.
  • Provided technical support for customers in resolving complex issues.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Reviewed documents for accuracy prior to submission or publication.
  • Participated in ongoing training and compliance activities.
  • Identified needs of customers promptly and efficiently.
  • Implemented strategies to take advantage of new opportunities.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Worked closely with human resources to support employee management and organizational planning.
  • Analyzed key performance indicators to identify effective strategies.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Managed the renewal of ISO 9001 and 17100 standards while undertaking internal audits and testing.
  • Contributed to development of comprehensive documentation across all departments.

Head of PMO

The Translation Gate
Cairo
05.2024 - 01.2025
  • Lead strategic operations of PMO across diverse regions, integrating localization projects with corporate aims.
  • Introduced standardized workflows and QA processes, reducing project inconsistencies by 30%.
  • Trained and coached over 20 project managers and team leads, enhancing performance and client satisfaction.
  • Developed KPIs and performance trackers to monitor team output and delivery quality.
  • Managed interdepartmental communication and crisis handling across sales, finance, and vendor management.
  • Oversaw budgeting and resource scheduling for internal initiatives and cross-functional training programs.

Regional PMO Lead

The Translation Gate
Cairo
01.2023 - 04.2024
  • Led PM teams in MENA and Europe, ensuring successful delivery of multilingual projects on time and within scope.
  • Collaborated with account managers to forecast resource needs and refine project scope planning.
  • Coordinated stakeholder communications and handled high-impact risk assessments, mitigating project delivery delays by 25%.
  • Implemented feedback loops and performance review sessions to support team development.

Regional Team Leader & Project Manager

The Translation Gate
Cairo
01.2022 - 12.2022
  • Oversaw end-to-end project execution for high-volume localization accounts.
  • Increased client retention by 15% through proactive communication and performance tracking.
  • Designed onboarding and orientation plans for new hires across departments.
  • Optimized project profitability by identifying resource overlaps and tightening cost control.

Project Manager

The Translation Gate
Cairo
01.2021 - 12.2021
  • Delivered complex localization projects in fast-paced environments with cross-functional collaboration.
  • Managed budgets over $1M, ensuring cost efficiency and timely execution.
  • Reported directly to executive leadership on project metrics and escalation points.

Project Coordinator

The Translation Gate
Cairo
01.2020 - 12.2020
  • Supported senior PMs in planning, tracking, and resource coordination for multilingual content projects.
  • Built strong client relationships through consistent communication and quick issue resolution.

English–Arabic Translator

Freelancer
Cairo
09.2019 - 12.2019
  • Executed translations for business, marketing, and technical documents across diverse sectors.
  • Ensured translation quality complied with client style guides and terminology specifications.
  • Utilized software programs such as SDL Trados Studio or memoQ for efficient translation process management.
  • Proofread, edited, and revised translations for accuracy, clarity, and consistency with original text.
  • Produced documents in Arabic that followed the appropriate style conventions.
  • Developed strategies for translating difficult or ambiguous passages.

Account Advisor

OSN via RAYA
Cairo
06.2019 - 09.2019
  • Analyzed client portfolios and recommended changes to optimize performance.
  • Provided comprehensive advice on retirement planning, estate planning, insurance, education savings plans, tax minimization strategies and other wealth management services.
  • Prepared financial reports detailing assets under management growth rates and portfolio performance metrics.
  • Developed and implemented financial strategies to ensure clients met their long-term goals.
  • Monitored market trends and kept abreast of economic developments that could affect clients' investments.
  • Advised clients on the selection of stocks, bonds, mutual funds and other investments.
  • Facilitated account openings, closings, transfers, rollovers from other institutions as well as maintenance activities related to existing accounts.

English/Arts Teacher

Simba International Academy
Cairo
06.2016 - 08.2017
  • Facilitated small group discussions to encourage critical thinking skills.
  • Motivated students to become independent learners by setting realistic goals.
  • Assessed student progress using a variety of formative and summative assessments.
  • Coordinated interdisciplinary projects that required collaboration among various subject areas.
  • Designed assessments that allowed for evaluation of both knowledge acquisition and application.
  • Evaluated student progress against established standards of learning outcomes.
  • Conducted classroom observations and provided feedback to improve teaching practices.
  • Integrated interactive activities into lessons that promoted active learning.
  • Encouraged students to explore their own ideas and express themselves creatively through writing projects and presentations.
  • Maintained accurate records of student attendance, grades, test scores, and other relevant data.
  • Collaborated with colleagues on curriculum development activities and initiatives.
  • Participated in professional development opportunities related to teaching English language arts courses.
  • Developed lesson plans and instructional materials to meet the needs of a diverse student population.
  • Created a safe learning environment by enforcing rules of conduct in the classroom.
  • Integrated technology into the curriculum to enhance student understanding of course material.
  • Organized educational field trips to enhance learning experiences.
  • Provided individualized instruction for students who needed extra help with course material.
  • Established effective communication systems between home, school, and district personnel regarding student progress in English Arts classes.
  • Assessed student performance through formal tests, quizzes and assignments.
  • Integrated technology into the classroom environment to support student engagement with course content.
  • Encouraged creative expression through drama performances or poetry readings.
  • Incorporated multicultural perspectives into English Arts curricula whenever possible.
  • Implemented innovative approaches to engage students in reading literature from different genres.
  • Instructed students on proper grammar usage, punctuation rules, literary elements, vocabulary building strategies.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Repeated key lesson information to teach grammar and help students grasp concepts.
  • Evaluated students' comprehension of lessons through relevant test questions.
  • Guided students to write for varied purposes and audiences to develop writing skills.
  • Handled disciplinary problems with calm and poise and reported escalating issues to principal.
  • Integrated media content in class to improve listening skill, speaking skill and vocabulary.
  • Identified students' level of reading difficulty to provide appropriate reinforcement.

Education

B.A. - English Language & Literature

Cairo University
Egypt
06.2019

Skills

  • PMO Leadership
  • Agile Methodology
  • Budgeting
  • Risk Management
  • Process Optimization
  • Microsoft Project
  • JIRA
  • MS Office Suite
  • CAT Tools
  • Resource Planning
  • Performance Monitoring
  • Stakeholder Communication
  • QA/QC Oversight
  • Leadership
  • Conflict Resolution
  • Effective Communication
  • Team Building
  • Training & Coaching
  • Process improvement
  • Quality assurance
  • Performance metrics
  • Training development
  • Budget management
  • Risk assessment
  • Stakeholder communication
  • Project management
  • Team leadership
  • Regulatory compliance
  • Crisis management
  • Root-cause analysis
  • Management collaboration
  • Technical communication
  • Expert problem solving
  • Continuous improvement
  • Resource allocation
  • Troubleshooting techniques
  • Maintenance and repair
  • Quality assessment
  • Process analysis
  • Issue research
  • Teamwork
  • Self motivation
  • Problem-solving
  • Problem-solving aptitude
  • Troubleshoot service issues
  • Professionalism
  • Written communication
  • Strategic planning
  • Cross-functional team leadership
  • Performance management
  • Operational efficiency
  • Business development
  • Operational risk management

Languages

  • Arabic, Native
  • English, Fluent (C1)
  • French, Intermediate (B1)

Hobbies and Interests

  • Reading Arabic and English literature
  • Knitting
  • Sports
  • Art and interior design
  • Crafts
  • Gym
  • Swimming

Core Competencies

PMO Leadership, Agile Methodology, Budgeting, Risk Management, Process Optimization, Microsoft Project, JIRA, MS Office Suite, CAT Tools, Resource Planning, Performance Monitoring, Stakeholder Communication, QA/QC Oversight, Leadership, Conflict Resolution, Effective Communication, Team Building, Training & Coaching

Timeline

Operational Excellence Specialist

The Translation Gate
01.2025 - Current

Head of PMO

The Translation Gate
05.2024 - 01.2025

Regional PMO Lead

The Translation Gate
01.2023 - 04.2024

Regional Team Leader & Project Manager

The Translation Gate
01.2022 - 12.2022

Project Manager

The Translation Gate
01.2021 - 12.2021

Project Coordinator

The Translation Gate
01.2020 - 12.2020

English–Arabic Translator

Freelancer
09.2019 - 12.2019

Account Advisor

OSN via RAYA
06.2019 - 09.2019

English/Arts Teacher

Simba International Academy
06.2016 - 08.2017

B.A. - English Language & Literature

Cairo University

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Lobna Abdou