Lobna Edris
Client EXperience Owner
New Cairo
Summary
Talented Owner with excellent training, L&D and customer experience skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Designing best fit solutions and tracks for different industries after discussing and dig deep the TNA to make sure the company's pain is perfectly diagnosed.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Client EXperience Owner
Practex House Of Simulation
01.2023 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Receiving Clients TNA, discussing and digging Deep to ensure offering the best solutions
- Designing best fit solutions and tracks for different levels.
- Participate and implement team building activities and link activities with the TNA.
- Handling 20+ accounts including Construction, Banking and telecom industry.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
Co-trainer
Logic Training Center
09.2017 - Current
- Certified behavior analyst from Huthwait International on negotiation skills program
- Participated in Vodafone 'The Big Conversation' event in 2019 where Vodafone was introducing its new strategy
- Conducted behavior analysis activity for 100+ participants in Egypt, Dubai, and Kenya
- Assistant trainer in problem solving course.
Administrative assistant
Sparks Coaching center
12.2021 - 12.2022
- Scheduling appointments
- Putting the Payments and Reservation Policies from scratch
- Filling all clients files and data from scratch
- Handling all customers inquires
- Payment follow-up.
HR and Administration lead
Dxwand
01.2022 - 09.2022
- Single-handedly developed and executed the company's entire hiring process
- Created a complete screening system for reviewing CVs and eliminating inadequate options
- Designed a software system to properly arrange and store potential candidates data and documentation
- Personally conducted interviews in accordance with the company's recruitment procedures and required job description
- Planned and delivered performance reviews
- Devised training material and implemented development plans for the company's employees
- Prepared and reviewed various employee packages
- Co-operated with law firm to issue value added tax certificate and electronic tax certificate.
Senior Premium Representative
Vodafone Egypt
12.2010 - 01.2020
- Handled 50+ calls per shift to address customer inquiries and concerns
- Worked with celebrities and very well educated customers to understand needs and provide excellent service
- Increased customer satisfaction by resolving all internet, network and roaming issues
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed quality assurance program, including onsite evaluations, internal audits and customer surveys
- Handled leave task as I was responsible for scheduling the leave days for the whole team and taking approvals to have extra slots dealing with workforce and supervisors
- Presented the best rataplan and offers after making analysis to customer's profile
- Outbound calls to measure customer satisfaction and solve their complaints with other departments
- Determines eligibility by comparing client information to requirements
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Trainee Accountant
Mohamed Abdel Raouf Accountant Office
05.2016 - 05.2018
- Accounting certificate of 2 years' experience as an accountant from Mohamed Abdel Raouf accountant office.
Office Manager
Areej Ballet Academy
10.2016 - 01.2017
- Provided complete meeting support, including materials preparation and notes or minute taking
- Scheduling events
- Handling any parents complaints
- Purchasing academy supplies
- Dealing with outside sales for academy uniform and costumes.
Assistant Accountant Trainee
National Bank Of Egypt
05.2009 - 08.2009
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions
- Monitored status of accounts receivable and payable to facilitate efficient processing
- Maintained accurate and complete documentation for all financial department procedures
- Reviewed general ledger entries and assessed accuracy
- Dealt directly with customers through customer service department knowing the procedures and policies.
Education
Accounting Major -
Faculty Of Commerce Ain Shams University
09.2006 - 05.2010
Skills
Problem solving
undefinedAdditional Information
Principles of HR, Human development program including "Self-management, Mind mapping, Leadership, Planning, Communication skills and Self-learning" with Zedni, Consultative selling diploma with Ibrahim El-Fekki, ICDL, First Aid (At The Egyptian Red Crescent), International Humanitarian Law (At the Egyptian Red Crescent), Awareness about AIDS, Smoking, and Road accidents (At the Egyptian Red Crescent), Behavior styles based on "DISC Model", 5 Love Languages, Sharing and believing in social voluntary work as I volunteered for Egyptian Red Crescent, 7 years in Zohour club basketball team
Timeline
Client EXperience Owner
Practex House Of Simulation
01.2023 - Current
HR and Administration lead
Dxwand
01.2022 - 09.2022
Administrative assistant
Sparks Coaching center
12.2021 - 12.2022
Co-trainer
Logic Training Center
09.2017 - Current
Office Manager
Areej Ballet Academy
10.2016 - 01.2017
Trainee Accountant
Mohamed Abdel Raouf Accountant Office
05.2016 - 05.2018
Senior Premium Representative
Vodafone Egypt
12.2010 - 01.2020
Assistant Accountant Trainee
National Bank Of Egypt
05.2009 - 08.2009
Accounting Major -
Faculty Of Commerce Ain Shams University
09.2006 - 05.2010
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