Lojina Sarhan
Customer Service Representative / Accountant
Cairo,Egypt
Summary
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds, and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Banker
EG Bank
11.2016 - 07.2018
- Processed applications for new accounts.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Handled various accounting transactions.
- Cross-sold credit cards, loans and other bank products.
- Counted, verified and handled bank deposits and armored car transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Generated monthly reports on customer activity and customer feedback.
- Executed wire transfers, stop payments and account transfers.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Optimized resource allocation, strategically assigning tasks based on individual strengths and workload capacity for maximum efficiency.
- Provided expert guidance on investment strategies, optimizing portfolios to maximize returns for clients.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted in development of marketing campaigns to attract new customers and increase brand awareness.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Received loan and utility payments, sending funds to correct destinations.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
- Educated customers on features and benefits of banking products and services.
Customer Service Representative
HSBC GSC
Cairo, Smart Village
09.2014 - 10.2016
- Cross-trained and provided backup support for organizational leadership.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed customer service orders promptly to increase customer satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided primary customer support to internal and external customers.
Accountant
3M Defense
Cairo, Nasr City
06.2011 - 04.2014
- Collected and reported monthly expense variances and explanations.
- Trained new employees on accounting principles and company procedures.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Evaluated and improved financial records to make important business decisions.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Intern
BLOM Bank
07.2009 - 09.2009
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Explored new technologies and approaches to streamline processes.
- Maintained database systems to track and analyze operational data.
Intern
NBE National Bank Of Egypt
07.2007 - 09.2007
- Maintained database systems to track and analyze operational data.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Provided project progress updates and proposed solutions to issues.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Accountancy - Accounting
Ain Shams University
Cairo 09.2006 - 05.2024
Skills
Team Cooperation
Team Leadership
Business Development
Compliance, banking laws, and regulations
Problem-Solving
Customer service excellence
Customer Service-Oriented
Self Motivation
Timeline
Banker
EG Bank
11.2016 - 07.2018
Customer Service Representative
HSBC GSC
09.2014 - 10.2016
Accountant
3M Defense
06.2011 - 04.2014
Intern
BLOM Bank
07.2009 - 09.2009
Intern
NBE National Bank Of Egypt
07.2007 - 09.2007
Bachelor of Accountancy - Accounting
Ain Shams University
09.2006 - 05.2024
Similar Profiles
Ibraheem OsamaIbraheem Osama
Branch manager at EG BankBranch manager at EG Bank
Clay BittnerClay Bittner
President at Hill Bank & Trust Co./Columbus State BankPresident at Hill Bank & Trust Co./Columbus State Bank
Shawn BleileShawn Bleile
Commercial Relationship Manager at First Security Bank / Big Sky Western BankCommercial Relationship Manager at First Security Bank / Big Sky Western Bank