Lougina ElNahri
Berlin
Summary
Information Technology Business Analyst skilled in gathering business requirements, system analysis, and software testing. Proven track record in enhancing operational efficiency through innovative solutions. Expertise in bridging technical teams with business stakeholders, leading to increased productivity. Multilingual proficiency in English, German, and Arabic.
Overview
8
8
years of professional experience
7
7
Certifications
Work History
IT Business Analyst
AVIS Budget Gmbh
Berlin
01.2023 - Current
- Designed several SharePoint applications and migrated data from the old platform.
- Created comprehensive process documentation, including Backoffice descriptions and Use Case diagrams using BPMN and UML.
- Gathered requirements in both English and German from various departments to inform project scope.
- Led the testing phase as Test Manager for all Central European projects effectively.
- Served as Product Owner for an AVIS product, aligning it with organizational strategies.
- Managed IT ticketing systems to improve resolution times for issues faced by users.
- Developed training materials and led training sessions for effective system adoption within the organization.
- Documented business processes utilizing BPMN, UML, and DMN tools to enhance clarity.
IT Business Analyst
S-Servicepartner (Sparkasse Bank) gmbh
Hamburg
03.2021 - 12.2022
- Building Processes using Cammunda, UML, DMN and BPMN systems.
- Create and customize GUI Software pages.
- Fulfilling the role of Test Manager, responsible for managing the test schedule, test protocols, and ticketing systems.
- Creating user stories.
- Requirement Engineer role.
- Conducted system testing to validate functionality and performance standards.
- Supported cross-functional teams in implementing IT solutions effectively.
- Analyzed customer feedbacks received through surveys and other channels in order to identify potential areas of improvement within organization's products and services portfolio.
- Created user stories, use cases, process flows, wireframes, mock-ups, prototypes. to communicate requirements clearly with development teams.
- Analyzed business requirements to enhance IT systems and processes.
Business Analyst Consultant/Software Tester
QESTIT Group
Egypt
09.2017 - 02.2021
- Allianz Project.Role: Business Analyst and Softrware Tester
- Collaborated with stakeholders to define project scope and gather requirements.
- Designed and executed test cases in Jira, enhancing module testing precision.
- Coordinated with cross-functional teams to ensure delivery of high-quality outputs.
- Viridium Heidelberger Insurance Gmbh: Role Automation Tester and team leader.
- Led automation testing for SAMOS system at Viridium Heidelberger Insurance, improving efficiency.
- Developed automated test scripts to increase testing coverage and reliability using TOSCA Tool.
- ABK Bank Project. Role: Business Analyst and Software Tester for Banking Mob. App.
- Acted as liaison between stakeholders and development team for requirement gathering.
- Conducted UAT for banking products, aligning features with client expectations.
- Performed manual testing of core banking applications to ensure compliance and security.
Education
Bachlor - Economics
University for Business Administration
Alexandria06.2017
Highschool -
DSB Deutsche Schuler (German School)
Alexandria06.2013
Skills
- Leadership
- Requirement gathering
- Functional analysis
- Stakeholder engagement
- Use case analysis
- Process documentation
Hobbies and Interests
- Sports: Former professional handball player with multiple gold medals; also an accomplished javelin thrower and high jumper.
- Cooking: Passionate about exploring and preparing dishes from diverse world cuisines.
Systems
- Banking systems (T24, KYC, Internet Banking)
- TOSCA automation tool
- JIRA
- ALM
- TFS
- BPMN Business Process Modelling
- DMN Decision Modeling System
- SAP
- SQL
- E-views (Econometrics Programs)
- Cammunda
- Lucid Board
- UML Unified Modeling Language
- Lotus Notes from IBM
Languages
English
Upper Intermediate (B2)
B2
German
Upper Intermediate (B2)
B2
Arabic
Upper Intermediate (B2)
B2
Certification
ISTQB foundation Certificate
Timeline
IT Business Analyst
AVIS Budget Gmbh
01.2023 - Current
IT Business Analyst
S-Servicepartner (Sparkasse Bank) gmbh
03.2021 - 12.2022
Business Analyst Consultant/Software Tester
QESTIT Group
09.2017 - 02.2021
Bachlor - Economics
University for Business Administration
Highschool -
DSB Deutsche Schuler (German School)