Hi, I’m
Lydia Amir
HR Generalist
Phone Number
01227398966
Summary
Accomplished HR Generalist at Kinetics Egypt, adept in recruitment and selection, and payroll administration. Spearheaded talent acquisition and training programs, significantly enhancing workplace efficiency. Skilled in fostering employee satisfaction and compliance, demonstrated through innovative HR policies. Expertise in performance management and data analysis, contributing to a positive and productive work environment.
Overview
9
years of professional experience
Work History
Kinetics Egypt
HR Generalist
03.2018 - Current
Job overview
- Compensation and Benefits: Administer and review compensation and benefit plans to ensure competitiveness and compliance.
- Recruitment: Manage talent acquisition processes, including job postings, candidate screening, and interviews.
- Onboarding and Training: Facilitate employee onboarding and organize training programs to support development.
- Employee Support: Address HR-related inquiries, resolve issues, and maintain a positive work environment.
- HR Programs: Promote and implement HR programs to enhance workplace efficiency and harmony.
- Policy Management: Assist in the creation and enforcement of HR policies and ensure legal compliance.
- Performance Management: Support performance evaluation processes and address performance-related issues.
- Data Analysis: Analyze HR metrics such as time to hire and turnover rates to drive improvements.
- Record Keeping: Maintain accurate and confidential employee records in electronic and paper formats.
- Job Satisfaction: Enhance employee satisfaction through issue resolution, new perks, and team-building activities.
- Compliance: Ensure adherence to labor laws and update policies as needed.
Skyline Housing
Customer Service and Operation Manager
05.2017 - 02.2018
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Teleperformance Egypt
E-mail Correspondent Team Leader
10.2015 - 11.2016
Job overview
- Coordinated with fellow correspondents stationed abroad to cover international stories from multiple perspectives.
- Established relationships with sources, leading to exclusive interviews and scoops.
- Adapted quickly to new beats or assignments, demonstrating flexibility and commitment to excellence in journalism.
- Cultivated a strong professional network within the industry to access critical information quickly when needed for reporting purposes.
Teleperformance
Customer Service Operator
07.2015 - 09.2015
Job overview
- Collaborated with team members to share best practices and improve overall service quality.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Streamlined call handling processes for increased efficiency and reduced wait times.
Education
B.A of English Language Studies, ALSUN Faculty,
Bachelor Degree in Languages
04.2001
Maria Ausilia Trice SchoolHeliopolis, Egypt
High School Diploma
04.2001
Skills
Recruitment and selection
Languages
Arabic
Native language
English
Advanced
C1
French
Beginner
A1
Spanish
Beginner
A1
Interests
Reading
Content writing
Listening to music
Handmade crafts
Timeline
HR Generalist
Kinetics Egypt
03.2018 - Current
Customer Service and Operation Manager
Skyline Housing
05.2017 - 02.2018
E-mail Correspondent Team Leader
Teleperformance Egypt
10.2015 - 11.2016
Customer Service Operator
Teleperformance
07.2015 - 09.2015
B.A of English Language Studies, ALSUN Faculty,
Bachelor Degree in Languages
04.2001
Maria Ausilia Trice School
High School Diploma
04.2001
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